Job Abstract

The Dublin San Ramon Services District is recruiting to fill one (1) regular, full-time position for a Utility Billing & Customer Services Representative I/II in the Revenue & Utility Billing Division of the Administrative Services Department.

THE POSITION
Under direct or general supervision, performs a variety of routine billing, accounting, and financial duties related to customer accounts for water and sewer services; has frequent contact with the public providing customer services associated with utility payments, requests for service, responding to complaints, and providing information; works closely with field operations to assess needed repairs; and performs other related duties as required.

IDEAL CANDIDATE
The ideal candidate will have experience in maintaining and updating customer accounts and providing high quality customer service. The ideal candidate will also have experience in utility billing, particularly from meters or advanced metering infrastructure (AMI), and customer collections. Experience using customer account software, particularly Tyler MUNIS, is highly desirable.

SUPERVISION RECEIVED AND EXERCISED
Utility Billing & Customer Services Representative I
Receives direct supervision from the Utility Billing & Customer Services Supervisor. Receives technical and functional direction and training from the Senior Utility Billing & Customer Services Representative. Exercises no direct supervision over staff.

Utility Billing & Customer Services Representative II
Receives general supervision from the Utility Billing & Customer Services Supervisor. Receives technical and functional direction and training from the Senior Utility Billing & Customer Services Representative. Exercises no direct supervision over staff.

For information on the essential functions and duties of the positions, please view the Class Specification.

The minimum qualifications described on class specifications represent the typical way to obtain the required knowledge, skills and abilities to perform the essential duties of the job. Any combination of education, licensing, and/or experience which has provided the knowledge, skills and abilities necessary to perform the job satisfactorily may qualify the candidates to be considered for open positions in the class specification.

Utility Billing & Customer Services Representative I

• Equivalent to the completion of the twelfth (12th) grade; and
• One (1) year of experience in a direct customer contact role, in cash handling, and with records maintenance.

• Equivalent to the completion of the twelfth (12th) grade; and
• Two (2) years of increasingly responsible experience in a direct customer contact role, in maintaining financial and statistical records, and performing data-entry into software systems, comparable to that of a Utility Billing & Customer Services Representative I.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a Class C driver's license by the State of California, Department of Motor Vehicles, is required to perform the duties of the position. Continued maintenance of said driver's license in compliance with established District vehicle operation standards, and the ability to be insured for the operation of a vehicle/District vehicle in accordance with the terms and conditions of the District's insurance program are conditions of continuing employment. The CSRMA driving standards are included herein by reference.

DISASTER SERVICE WORKER

All Dublin San Ramon Services District employees are, by State and Federal law, Disaster Service Workers. The roles and responsibilities for Disaster Service Workers are authorized by the California Emergency Services Act and are defined in the California Labor Code. In the event of a declaration of emergency, any employee of the District may be assigned to perform activities which promote the protection of public health and safety or the preservation of lives and property. Such assignments may require service at locations, times, and under conditions that are significantly different than the normal work assignments and may continue into the recovery phase of the emergency. If a “Local Emergency” is declared during the employee’s shift, employees will be expected to remain at work to respond to the emergency needs of the community. If a “Local Emergency” is declared outside of the employee’s shift, employees must make every effort to contact their direct supervisor or department head to obtain reporting instructions as Disaster Service Workers.

SELECTION PROCEDURE

The selection process may consist of an evaluation of the applicant's qualifications, supplemental questionnaire, appraisal board interview, written examination, practical exercise and/or internal Department interviews, reference check, and a review of prior performance evaluations. Upon completion of the selection process, an offer of employment may be conditionally based upon the successful completion of a criminal background check and pre-employment medical exam.

RECRUITMENT TIMELINE
Application Deadline: Tuesday, July 2, 2024, at 5:00 p.m.
Appraisal Board Interview or Written Examination: Thursday, July 11, 2024
All dates are subject to change.

APPLICATION PROCEDURE

To apply, complete a District online employment application and supplemental questionnaire by the final filing date of Tuesday, July 2, 2024, at 5:00p.m.