The Assistant Hospitality Sales Assistant Manager (AHSM) is a front-line manager of the site, responsible for all guest interaction and financial deliverables for the following: Creating and ensuring a safe environment for our employees and guests. Delivering exceptional and consistent guest service to the highest standard. Delivery key sales metrics (club conversion, AOV, net sales revenue). Understand and deliver cost controls, especially labor, COGS tours and tastings. Supporting the delivery... more details
About us
Etude Wines is dedicated to mastering the craft of winegrowing. Etude specializes in Estate grown Carneros Pinot Noir and Chardonnay as well as Pinot Noir from other appellations which include Santa Rita, Santa Maria, Sonoma Coast and Yamhill-Carlton(OR). Etude also sources Cabernet Sauvignon from the Napa Valley.
About the role
The Assistant Hospitality Sales Assistant Manager (AHSM) is a front-line manager of the site, responsible for all guest interaction and financial deliverables for the following:
- Creating and ensuring a safe environment for our employees and guests.
- Delivering exceptional and consistent guest service to the highest standard.
- Delivery key sales metrics (club conversion, AOV, net sales revenue).
- Understand and deliver cost controls, especially labor, COGS tours and tastings.
- Supporting the delivery of the budget across all targets, including NSR and EBIT.
- Training & coaching of team and cultivating a high-performance culture.
The AHSM will lead and inspire the Etude Hospitality Team to deliver an outstanding guest experience and be the consummate role model for the team.
About you
- BS degree or equivalent work experience with a minimum 3 years in similar retail and or sales leadership role in hospitality industry. Preferred experience as tasting room manager, hotel front desk manager or hotel shift manager. (Wine industry specific background is ideal but not essential.)
- 2-3 year experience in a supervisorial role.
- Strong leadership skills and team player with the ability to coach others.
- Knowledge of food and wine, the wine industry and competitive offerings, Napa and Bay Area hospitality market.
- Proven track record leading others and delivering results against defined targets.
- Working knowledge of winery POS systems, calendar programs, Microsoft Office Suite.
- Strong customer service and sales aptitude.
- Must be able to lift 40 lbs (a case of wine).
What’s in it for you
- The opportunity to be bold and make an impact in the world of wine
- Access to the world’s most celebrated wines through our employee product allowance
- True flexibility in determining how, when and where you work to achieve your potential
- Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
- Opportunity to build a career across multiple functions (we’re really good at doing this!)
- Structured development programs to support your health, wellbeing and career
- “TWEforME Day” – an additional day of leave each year, for you to do you
- Meeting-free Monday mornings (we all love this!)
Culture
We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.
If you’re ready to help us be the world’s most admired premium wine company, please apply now!
Inclusion, Equity and Diversity
Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.
Pay Transparency Disclosure: The base pay range offered for this position is $67,000 to $80,000 per year plus bonus. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of Napa, CA. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.
How to apply
We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today!
