As the Rigging Assistant, you will perform splicing, swaging, limited customer service and other duties as assigned. This position requires obtaining certification from cordage vendors for splicing different types of cordage to ensure top quality product. We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave... more details
Job Summary:
As the Rigging Assistant, you will perform splicing, swaging, limited customer service and other duties as assigned. This position requires obtaining certification from cordage vendors for splicing different types of cordage to ensure top quality product.
We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.
Duties/Responsibilities:
Perform splicing and swaging for customer orders
Assist in the installation of rigging product
Understand proper use for all equipment and tools used in the field and shop
Ensure the rigging staff are representing the highest expression of our brand and the service we provide
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
Produce quotes, orders, production and payment for rigging products and services
Educate store staff and services and capabilities of the rigging shop
Protects crew members and customers by providing a safe and clean shop environment
Ensure all safety rules and standards are followed while working in the shop and the field
Maintain the stability and reputation of the shop by complying with all legal requirements
Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
Perform other job-related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
High school diploma or equivalent preferred.
General sailing and boat knowledge with the ability to read measurements, both imperial and metric
Physical Requirements:
Must be able to lift up to 75 pounds.
Manual dexterity to evaluate, install, and modify equipment.
To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.embbenefits.com/wm-home/ .
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