NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Coordinator, Transplant.
In this role, the successful candidate Supports the Transplant Institute through provision of administrative tasks such as answering patient phone calls, performing front desk duties, scheduling testing, and facilitating and conducting correspondence for patients and referring providers. They serve as primary contact person for patients, living donors, internal staff and referring physicians. Additionally, they may support the administrative, clinical, and academic needs of our faculty members.
Job Responsibilities:
- Demonstrates knowledge of the organization's Service Standards and incorporates them into the performance of duties.
- Perform administrative duties for the Transplant Institute.
- Contact patients after initial referral and assuresinsurance coverage for transplant at this program. Verifies insurance and obtain authorization/referral for consult. Complete all intake duties including gathering information on PCP and referring MD. Ensure patients are on par with providers,
- Create new patient medical record chart, with all the demographics, history and all forms that are required for the patients consent.
- Obtain patient records and scan into EPIC with correct labeling to ensure accuracy for providers
- Preparing new consults hand out folders for kidney, pancreas, liver, heart or lung patients.
- Greet patients when they enter the transplant clinic and check in/out
- Utilize reporting in order to schedule appointments, testing, consults and obtain records. Upload any files, records, or CDs
- Utilizes Phoenix/EPIC checklist and work flow process to coordinate evaluation of donors or recipients.
- Initiate and obtain prior authorizations as indicated. Update expired authorizations as needed.
- Facilitate mailings to patients/referring providers and upon request.
- Mail out new patient packet to the patient with all information for transplant or donation along with forms that may need to be signed by the patient.
- Assist with faxing and scanning including right fax
- Assists coordinators with follow up phone calls to patients to ensure completion of testing for any phase of transplantation (evaluation, waitlist, post-transplant for recipients or donor evaluation and post-donation care).
- Prepare and distribute the weekly list of the patients that are going to be presented/discussed at the listing meetings.
- Provides patient education about the transplant and living donation process and what to expect from the transplant center.
- Assist with tissue typing and lab send outs to American Red Cross and Rogosin Institute
- Collaborate with medical assistants (if present) to ensure clinic runs smoothly and efficiently.
- Answer patient phone calls and address concerns or triage to the correct clinical provider. Understand phone tree and appropriate level of escalation.
- Reviews and coordinates patient testing and tracks progress in EPIC checklist, synthesize results and reports to transplant coordinators, follows up with patients regarding missing testing.
- Independently answers questions from patients, donors and referring providers. Escalate clinical symptoms to clinical team.
- Provides referring physicians and dialysis units information about patients' progress in the transplant system via letters, phone calls, emails, or other forms of communication.
- In collaboration with transplant coordinator, facilitate work up for patients in any phase of transplantation and make follow up phones calls as needed.
- Runs EPIC reports of patients requiring follow up and blood work.
- Assists with locating non-compliant patients who are still in evaluation and with locating patients who are high on the wait list and need to be seen
- Additionally, the Coordinator may support the administrative, clinical, and academic needs of our faculty members.
- Performs any and all other administrative duties assigned.
Coordinator, Transplant Specific Responsibilities
- Organize the scheduling of patients independently in coordination with provider’s calendar for those appointments not in a block clinic time or resource
- Organize consults for patients and radiology/diagnostic appointments
- Perform pre-authorization and peer to peer process
- Serve as a resource for Associate Coordinator.
- Elevated understanding of all transplant phases as to assist clinical transplant coordinators (RNs & NPs).
- Anticipate needs of patients including lab work, diagnostic testing required per protocols
- Serve as escalation of questions and triages unable to be answered by Associate Coordinator.
- Serve as a preceptor for Associate Coordinator.
Minimum Qualifications:
To qualify you must have a Bachelor's degree with at least 2-3 years of comparable experience or equivalent combination of education and experience. 10 years of work experience in healthcare may be used in lieu of education. Internal candidates must be in Associate Coordinator position for two years before applying for a promotion to Coordinator.
If internal employee is promoted from Associate Coordinator to Coordinator, there will be a 3-month probationary period. If the Coordinator is not demonstrating competence at this level, employee will be returned to an Associate Coordinator.
Preferred Qualifications:
Bachelors Degree; 5 years of experience in a physician practice; previous experience working at a dialysis unit or transplant center; familiar working with kidney, liver, heart and/or lung disease patients
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $58,500.00 - $73,900.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
