This position is responsible for leading, coordinating, and supporting the implementation and eventual support of the Epic hospital billing module installation. Responsibilities include serving as the senior point of contact with clinical areas that are the primary users of the information system; leading standard implementation approaches; conducting or leading analysis on workflows and system tailoring needs; assessing hardware upgrade needs; and overall coordination of team activities. The Senior Resolute Hospital Billing Analyst provides deep application understanding and displays excellent verbal and written communication skills and a customer-service oriented attitude in defining and supporting appropriate technology uses for clinical areas. Works closely with a variety of other program teams to conduct high-quality, high-service planning, implementation and support of information systems for department end users. This position applies high-level project management ideology/methodology to develop, manage, and execute project plans and is expected to have a high level of technical and functional competency on the assigned information systems, as well as a thorough understanding of hospital operations in assigned area.
The Sr. Epic Hospital Billing Analyst works with leadership to establish priorities for the Epic billing module, assisting systems analysts in implementing Epic Resolute updates and establishing Epic Resolute best practices and procedures. Reviews release notes from Epic for optimization opportunities to improve hospital and professional billing functionality and processes. Serves as the “go-to” analyst for review and resolution of complex build issues within the application team along with being the point person in completing workflow analysis with our operational partners.
This position is responsible for ensuring accurate and timely technology support and problem resolution to internal and external customers. Resolves complex and everyday service requests relating to software problems and malfunctions; interacting and consulting with users to manage user satisfaction; providing guidance, assistance, and follow-up on user inquiries.
Education:
Bachelor's Degree in a health, science, or business field, or an approved equivalent combination of education and experience, especially with process improvement / business applications in broader and complex areas.
Experience:
• Six years of information services experience in a healthcare environment with IT systems and systems development projects, five years as a systems analyst, applications specialist or equivalent.
• Three plus years of hands-on experience with Epic Resolute Billing in a real-time environment with Claims as they relate to the Resolute Module. Demonstrated expert knowledge of HB Rule, HB Work Queues, HB Billing Indicators, Statement Process, Letters - Insurance/Self Pay follow up and Payment/Adjustment posting.
• A high level of professionalism is required in order for this individual to coordinate and interact with the patient business services staff utilizing the Epic Resolute applications on a daily basis. Must have Resolute Hospital build experience.
• Epic Resolute Professional Billing certification may be required.
• Demonstrated expert knowledge of the business content or clinical content of hospitals systems deemed a part of "core" HIS.
• Demonstrated skill in system workflow and business process flow analysis and design. Must be able to apply creative methods to analyze and enhance workflow efficiencies.
• Must demonstrate ability to lead projects from inception to completion with little management supervision and to assist other team members in learning these skills. Project management skills including the ability to lead meetings, prioritize, resolve conflicts, and manage project plans. Demonstrate broad based experience with generally known project management software.
• Ability to identify, document, resolve and/or escalate issues and maintain a complete issues log.
• Ability to research, organizes, analyze, and synthesize data to support effective decision making.
• Detail orientation and a knack for probing for information in order to fully understand the underlying needs that influence how the system should be configured
• Must be able to work on multiple projects concurrently.
• Must be able to demonstrate well-developed and proven organizational, problem solving, analytical and time management skills. Must recognize and evaluate problems and refer appropriately when necessary.
• High functioning team skills, including active listening, rapport building, effective written and verbal communication, receiving and delegating work assignments.
• Must have the ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff.
• Must have excellent oral and written communication skills.
• Strong customer service orientation with demonstrated customer service and support skills.
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities.
Certification/Licensure:
Epic Certification: application specific to be obtained within 6 months.
