Job Abstract

Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Morristown Medical Center. Required hours are: 12:00PM – 8:00PM, including rotating weekends.

Essential Functions/Responsibilities:

• Addresses and greets patients and visitors upon arrival and offers direction and assistance as required.
• Acts as a liaison for all patients and families.
• Utilizes the skills and provides experience to the family members of the patient for patient care experience.
• Works with the team members, staff and physicians.
• Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
• Works with individuals or departments to minimize service delays and communicates delays to patients and families.
• Identifies and implements systems and processes to increase efficiency and reduce costs while maintaining service/mission quality.
• Provides data on patient care issues, maintains reports, analyses trends, and forwards information to appropriate departments for action.
• HCAHPS / OAS knowledgeable. Emergency Department patient flow and efficiency experience preferred.
• Performs other related duties as assigned.

Requirements:

• High School Diploma or GED equivalent required.
• Bachelor’s degree in healthcare or relevant area preferred.
• To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
• Working knowledge of Microsoft Office required.
• Must effectively manage time, and function as a self- starter by being proactive.

Relevant Experience:

• Excellent customer service experience preferred.
• Retail experienced preferred.
• HCAHPS knowledgeable preferred.
• Bilingual preferred.
• Proficient with Epic (preferred).
• Previous experience in caring for patients and families preferred.
• 2 years’ experience in Healthcare, Customer Service, Hospitality or relevant area preferred.