Communication is everything. The University of Oklahoma's Division of Marketing and Communications is a dynamic team committed to advancing OU's mission and strategic plan by creating authentic, compelling content that showcases our excellence and global impact. To uphold this commitment, we are looking for a customeroriented account executive! This individual will work alongside our clients to ensure that their needs are being met in an efficient and strategic manner. This crucial position will... more details
Communication is everything. The University of Oklahoma's Division of Marketing and Communications is a dynamic team committed to advancing OU's mission and strategic plan by creating authentic, compelling content that showcases our excellence and global impact. To uphold this commitment, we are looking for a customer-oriented account executive! This individual will work alongside our clients to ensure that their needs are being met in an efficient and strategic manner. This crucial position will use the utmost professionalism in customer service, problem solving, presentation, organization and planning skills to make an impact on our clients, which will ripple throughout the state, the nation, and around the world!
If this excites you, please review the job description and click Apply Online above! We look forward to hearing from you!
Why OU
At the University of Oklahoma, we pave the way for the future. The decisions we make today will also impact the lives of future generations. In addition to a job that gives fulfillment and your salary, you will also have access to a generous benefits package that includes:
14 holidays each year and 16 - 25 hours of earned PTO per month
Insurance plans for you and your family
Retirement options that require no contributions from the employee
And much more! For a list of OU's benefits, click here.
Essential Duties:
- Customer focused, with a deep understanding of clients’ goals and objectives and ways marketing and communications can support that work.
- Communicates effectively, including with both the client and internal team to ensure deliverables meet expectations.
- Responsible for anticipation of client needs and an understanding of marketing and communication tactics that will help their clients be successful.
- Leads others in brainstorming, strategy, content creation, community management, reporting, and analysis, and delivers recommendations and smart counsel on a daily basis.
- Conducts client surveys to gather feedback and create action items.
- Proactively plans, implements, and manages all aspects of assigned account activities.
- Prepares, tracks, and manages scopes of work, timelines and project briefs.
- Assists in the formulation, interpretation, and evaluation of policies and procedures.
- May supervises staff, to include but not limited to hiring, training, evaluating performance and disciplining.
- Performs various duties as needed to successfully fulfill the function of the position.
Required Education: Bachelor's degree in Communications, Marketing, Public Relations, or related field, AND:
- 48 months in marketing, public relations, communications or related experience.
Equivalency Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 96 months related experience.
Skills:
Strong initiative to solve problems
Ability to work well with interdepartmental teams and initiatives
Detail oriented for accuracy of data and information
Highly organized and ability to handle multiple projects and meet deadlines
Ability to supervise staff and communicate directions and expectations effectively
- Impeccable written and oral communication skills.
- Client service-oriented
- Excels in managing relationships
- Highly organized and experience in robust project management software
- Ability to strategically think in both communication and process.
- Team player with initiative and enthusiasm
- Project management skills
- Desire to gain professional development opportunities
- Strong work ethic
- Adaptability and flexibility in handling various clients needs
- Analytical thinker with good problem-solving skills
- Desire to learn new skills and create processes
Certifications:
Advertised Physical Requirements:
- Must be able to communicate effectively and sit for prolonged periods.
- Ability to engage in repetitive motions.
- Use of a computer.
- Standard Office Environment.
- Frequent exposure to pressure caused by deadlines and busy periods.
- Ability to work effectively with a wide range of constituencies.
- Requires contact with other departments and University officials.
Department Preferences:
- Bachelor's degree in strategic communications or marketing or an equivalent combination of education and/or experience that demonstrates comprehensive knowledge, skill, and understanding of position requirements.
- 3-5 years of customer service experience, including time spent in direct account/client management.
- Professional agency experience
Supervision: Student Supervision
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
