Spa Coordinators are responsible for creating a positive and relaxing spa experience under the Spa Director and with the support of the Spa Team. This experience includes answering phones, scheduling spa services, greeting all customers, assisting with inquiries, and processing point of sale transactions for all products, always exceeding expectations. This role requires enthusiasm and professionalism, while multitasking. It is not uncommon to have calls and guests needing assistance simultaneou... more details
Summary Objective:
Spa Coordinators are responsible for creating a positive and relaxing spa experience under the Spa Director and with the support of the Spa Team. This experience includes answering phones, scheduling spa services, greeting all customers, assisting with inquiries, and processing point of sale transactions for all products, always exceeding expectations. This role requires enthusiasm and professionalism, while multitasking. It is not uncommon to have calls and guests needing assistance simultaneously.
Essential Functions:
Deliver the Ultimate Beauty Experience to Every Guest, Every Time
Facilitate day-to-day spa management by booking services
Answer phone calls, respond to inquiries, and refer services
Warmly greet clients upon arrival/departure
Keep spa clean, stocked, and organized
Job Responsibilities:
Ability market/promote products and services
Be well informed on our products, services, packages
Ensure that any waivers or consent forms are signed by client
Inform spa professionals about daily schedules
Maintain and report schedule efficiently
Handle payments efficiently and accurately
Orient guests to the spa facility
Monitor inventory of products, supplies, and equipment
Notify spa director about inventory needs, equipment issues, etc.
Attend all required meetings and trainings
Understand and follow employee standards of conduct and ethics
Uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work mornings, evenings, and weekends as necessary
Required Knowledge, Skills & Abilities:
Excellent verbal and nonverbal communication skills
Excellent communication skills and attention to detail
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Desire to assist others and orient guests to the spa facility
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Knowledge of basic math and cash handling procedures
Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education & Certifications:
High school diploma or GED preferred
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
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