Demonstrating strong leadership by creating an energizing and motivating environment for the team to excel in all areas Providing high level of customer service for office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones both in and outside of the office. Communicating effectively with leadership, business service teams, external vendors, and technical staff. Supervising and coaching direct reports to ensure performance and professi... more details
Demonstrating strong leadership by creating an energizing and motivating environment for the team to excel in all areas
Providing high level of customer service for office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones both in and outside of the office
Communicating effectively with leadership, business service teams, external vendors, and technical staff
Supervising and coaching direct reports to ensure performance and professional growth
Providing a high level of customer service supporting IT related services including laptops, workspaces and mobile phones with staff in office and while travelling
Preparing and deploying laptops for staff, including configuration and imaging of laptops supporting a variety of operating systems (Windows, MAC, etc.) and applications
Coordinate the repair and maintenance of office printers and other IT equipment with outside vendors or landlord
Proactively planning projects and prioritizing daily operations to avoid conflicts and manage constraints
Understanding key KPIs and functional goals and partnering with team and local leadership to achieve them successfully
Acting as a technical expert to constantly evaluate existing systems and recommend technology for replacements or upgrades
Ensure all IT issues and requests are tracked meticulously and resolved with a high level of customer satisfaction
Maintaining and troubleshoot video conference and telecommunications systems supporting business critical meetings and providing training as necessary
Displaying composure, tact, patience, and the ability to handle stressful situations
Proactively documenting training for office staff and updating instructions/ procedures/ knowledge articles as required
You will work with a variety of local operational teams comprised of Office Services, Finance and Human Resources and interact with staff all staff cohorts across the Southeast region and the WW IT function.
Bachelor’s degree in technology or equivalent experience
Minimum of 5 years of experience in IT Service or a related field
Minimum 2 years team management experience in an IT related role
ITIL Foundation certified (v3 or v4) and/or a clear understanding of the ITIL process
Demonstrated ability to successfully lead IT projects and deliver results
Operational budgeting experience
Experience in sourcing, establishing, and managing suppliers and vendors
Ability to troubleshoot Windows 10, MAC OS, Phone, Office suite, Software, VPN/Network issues
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