Securitas has an exciting career opportunity for a National Accounts Security Program Director (SPD) based in San Jose, California. This position will work on-site and travel nationally up to 35% of the time. The SPD serves as an internal security operations expert focused on building and managing client relationships across multiple states and 7 site locations. Position responsibilities include continuously setting a culture of accountability and clear processes and procedures for our internal ... more details
Securitas Security Services USA, Inc.
Position Title: National Accounts Security Program Director
Location: San Jose, California
Company Credentials:
Securitas is a globally present and industry-leading security organization and a trusted provider of cost-effective, risk-mitigating, business-to-business solutions. Our mission is to help protect our clients’ most important assets and make the world a safer place by applying our core values of integrity, vigilance, and helpfulness in all aspects of our service delivery. Utilizing state of the art technology combined with human capital, we design custom solutions, including on-site guarding, mobile guarding, remote guarding, electronic security, fire and safety, and corporate risk management.
Position Summary:
Securitas has an exciting career opportunity for a National Accounts Security Program Director (SPD) based in San Jose, California. This position will work on-site and travel nationally up to 35% of the time. The SPD serves as an internal security operations expert focused on building and managing client relationships across multiple states and 7 site locations. Position responsibilities include continuously setting a culture of accountability and clear processes and procedures for our internal teams to best showcase our organizational capabilities and strengths in mitigating our client’s risks and maximizing their return on investments. Areas of focus include but are not limited to physical guarding, security systems and software, environmental health and safety support, capital planning, budgetary controls, and overall portfolio maintenance.
Position Details:
- Ensures contract compliance at all assigned properties. Identifies security issues, opportunities, and recommends solutions to client’s corporate security team. Responds to critical incidents at client offices.
- Facilitates and provides in-depth client training. Creates and delivers annual training programs as needed.
- Develops and maintains relationships with local and regional client contacts. Works with all levels of the organization to identify, analyze, solve problems, and create opportunities for continuous improvement.
- Assists in the preparation and presentation of Quarterly Business Reviews (QBR) while organizing support from local branch leadership.
- Identifies client-specific Key Performance Indicators (KPI) and measures performance of these measurements to ensure acceptable monthly scorecard results. Works directly with local account managers assigned to the portfolio to ensure successful KPI’s.
- Ensures all administrative and operational functions including payroll, billing, accounts receivable, scheduling are accurate, and issues are promptly resolved.
- Manages and owns the accounts receivable process in relation to collecting from the client.
- Leads all contract renewal, rebid, and rate increase initiatives.
- Creates and manages an annual overhead budget. Partners with client to support their security budget.
- Understands and conveys contract obligations by initiating and maintaining audit & control systems that ensure statutory, policy, and contractual commitments are satisfied.
- Maintains client-centric approach within all areas of operational activities and maintenance of effective relationships with key client contacts.
- Develops financial plans and specific goals for cost control and reduction and ensures that these goals are either met or exceeded as possible.
- Provides leadership and guidance, advice, coaching, and direct support as required to deliver best practices in staffing, training, assessments, and recognitions/rewards. Mentors managers within their portfolio to establish succession plans for their portfolio, and encourages leaders to gauge workplace satisfaction.
- Develops and maintains relationships with account and security team leaders, driving the operational and strategic goals.
- Ensures optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence.
- Develops and successfully implements an overall account plan designed to enhance value for the client.
- Manages portfolio so that each property is operated at peak efficiency without sacrificing quality. Provides superior and responsive support and ensures compliance with all applicable life safety and crisis management rules and regulations.
- Promotes and adheres to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all vendor services.
- Ensures that all matters/issues pertaining to human resources, legal, and risk management are coordinated and resolved at the appropriate level.
- Oversees the budget preparation and development process. Produces, obtains, analyzes, and manages monthly financial data and reports. Confirms accuracy, completeness, and compliance with reporting standards. Supports and empowers leadership to achieve client's vision and mission and extol their values and professional behavior in the day-to-day conduct of business delivery.
Qualifications:
- Bachelor’s degree in business administration, criminal justice, or a related field.
- 5+ years of corporate and technology leadership experience.
- Proven ability to effectively apply business acumen, and characteristics such as professionalism, organization, self-discipline, technological savviness, compliance, and proactive communication and performance.
Compensation:
This full-time W-2 position provides an annual salary within the range of $120,000 - $130,000, bonus program eligibility, a $500 monthly vehicle allowance, comprehensive benefits (medical, dental, vision, life insurance) for both self and qualifying dependents, 401K with company matching, employee discounts, internal and external developmental opportunities, and more. Paid time off is also provided based on annual accrual and includes 10 vacations days, 4 floating holidays, 6 sick days, and 7 company holidays.
Application Invitation:
If you are a career seeker looking for a challenging yet attainable opportunity to grow, we invite you to further consider the National Accounts Security Program Director position and apply today.
EOE M/F/Vet/Disabilities
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