Ensure consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations (ICS). Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance. Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor. Research and analyze stations’ performance data sets to identify opportunities for im... more details
Automotive Services Field Supervisor
If you are seeking employment within a dynamic organization characterized by sustained growth, unwavering stability, and a renowned brand synonymous with trust, The Automobile Club of Southern California presents an exceptional opportunity.
This position provides field management support for an assigned territory of Independent Roadside Contractors across Orange County within the Emergency Roadside (ERS) department. A successful Contract Station Relations (CSR) Supervisor ensures consistent delivery of roadside assistance to AAA members and customers.
Responsibilities:
Ensure consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations (ICS). Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance.
Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor.
Research and analyze stations’ performance data sets to identify opportunities for improvement. Collaborate with providers to identify & implement improvement strategies.
Meet and review performance with independent providers within assigned field territory through consistent station visitations.
Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club Standards.
Investigate, document, and resolve member and customer service issues as required.
Monitor station coverage to ensure response time requirements are achieved.
Research and prepare formal business proposals recommending operational changes to contract rate structures.
Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed.
Qualifications:
4-year College Degree or equivalent combination of education and work experience required.
5-year demonstrated sales and/or vendor management experience required, including management of work teams.
Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
Professional verbal and written communication skills required, including excellent presentation skills.
Demonstrated proficiency in Outlook, Word, Excel, PowerPoint, required. Additionally, Experience with Sales Force and Tableau is preferred.
Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements preferred.
75% Field Work / 25% In Office
Safe Business Driving Requirements:
The starting pay range for this position is:
$76,400.00 - $101,900.00
Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
