Job Abstract

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here. Read on to find out more about this opportunity:

DEPARTMENT OF HEALTH & HUMAN SERVICES:
At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

There are multiple vacancies in Public Assistance and Employment & Training.

Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, CalFresh and CalWORKs.

Duties include:

• Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.
• Enter the information gathered into multiple computer systems used to determine program eligibility.
• Learn, interpret, and apply relevant rules, regulations, and procedures.
• Identify clients needs and make appropriate referrals for health, social and/or employment services.
• Process initial applications, monitor and administer an assigned caseload, field client phone inquiries and requests at a call center, and perform other specialized work as assigned.
  

Our Highly Qualified Candidate:

The ideal candidate will possess a commitment to public service, demonstrated in part by prior experience providing customer service in the public, private or non-profit sector. The candidate must have a proven capacity to build collaborative relationships with co-workers and clients from diverse backgrounds. Prior experience serving economically disadvantaged persons is preferred.

In addition, the ideal candidate has/is:

• Substantial organizational skills.
• Knowledgeable computer literacy in MS based programs and use of windows-based PC, strong math aptitude, and oral and written communication skills.
• Experience explaining regulations, rules and policies to clients related to participation in programs or services.
• Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional.

• The goals and functions of a social services agency.
• Techniques of interactive interviewing and information gathering.
• Principal sources of information required to establish eligibility for various public assistance programs.
• Laws, regulations and rules of multiple public assistance programs.
• Computer applications related to the work.
• Standard office practices and procedures, including the use of standard office equipment.
• Record keeping principles and practices.
• Business mathematics.
• Fundamental aspects of human behavior.

• Learn, apply and explain the policies and procedures of a County social services department.
• Learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
• Learn and effectively utilize SAWS and other computer applications related to the work.
• Perform in-depth fact-finding interviews.
• Make accurate mathematical calculations.
• Prepare clear, concise and accurate reports and correspondence.
• Accomplish a high volume of work amid interruptions.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Understand and follow written and oral instructions.
• Enter data into a computer with accuracy and sufficient speed to perform the work.