Job Abstract

STGi is seeking an as neededFitness Center Clerk to support Federal Occupational Health.  

Job Specific Duties and Responsibilities:

Service Operations

·         Under the direction of the Health Fitness or FOH Manager, assist with day-to-day operations of the facility including covering site hours, onboarding new members, conducting fitness center orientations, regularly cleaning fitness equipment.

·         Assist with programming, as applicable.

·         Assist with reports and tracking requirements, as assigned.

·         Report all equipment issues promptly to Manager.

·         Report all facility/maintenance issues promptly and inform Manager.

·         Where applicable, assist with orders for equipment, supplies, cleaning product, and other approved items. 

·         Distribute general first aid supplies based on resources available (e.g., Band-Aids, gauze, cold packs).

·         In the event of a medical emergency, activate Emergency Medical Services (EMS).  Perform CPR and/or use AED as warranted.

·         Submit safety event forms within 24 hours of an unusual incident.  Immediately notify Manager of serious incidents.            

·         Report all privacy and security breaches immediately according to FOH and HHS policy.

·         Support directives in the agency agreement, as assigned by the Manager.

Administrative (Business/Management)

Staffing and Reporting Relationships

·         Arrive on time to work and work all designated hours.

·         Request leave in a timely manner.

·         Create a climate of trust, accountability, and professionalism.  Report to Manager any concerns regarding productivity/morale.

·         Identify and report to Manager problems with hardware, telecommunications or other issues impacting duties.

Technology

·         Utilize IT systems for database tracking and other deliverables.

·         Complete mandatory IT training by specified deadlines.

·         Inform Manager of IT and other equipment needs, particularly those that prevent completing projects within specified deadlines.

Strategy

Customer Service

·         Respond professionally to customer complaints, issues, and requests regarding FOH services within 24 hours.  Escalate issues as appropriate to the Manager.  Follow outstanding issues to resolution in a timely manner.

Minimum Requirements/Knowledge/Skills:

·         Must be highly organized.

·         Must possess excellent oral, written, and interpersonal communication skills. 

·         Will appropriately escalate problems or resource issues for resolution.

·         Will maintain effective measures for communicating with staff. 

·         Able to perform basic functions in MS Excel, Word, and PowerPoint.

·         Must be capable to perform the physical requirements of the duties of the position (e.g., ability to perform CPR, respond immediately to an emergency, lift up to 50 pounds, kneel, bend and twist (some bending or twisting may occur when lifting, moving or wheeling fitness equipment), etc.) without accommodation as well as free from any communicable disease.

 Minimum Education Requirements/Certification/Licensure/Experience:

·         High School Degree

·         Prefer minimum of 1 years’ experience in customer service

·         Current CPR/AED certification.