Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
Position Summary:
Responsible for IT support for the Solon R&D Site as well as supporting the delivery of digital learning experiences within our organization. Provides technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing and networks. Collaborates with stakeholders to ensure the creation and seamless execution of digital learning initiatives.
Responsibilities:
IT Customer Support:
- Provide timely technical support to end-users via phone, email, Teams, or in-person.
- Manage and prioritize multiple support requests, adhering to service level agreements (SLAs) and delivering excellent customer service.
- Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
- Coordinate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.
- Install, configure, and maintain computer systems, software, and peripherals.
- Maintain phone systems operations (Teams and cell phones).
- Keep accurate records of hardware and software inventory.
- Ensure the best service at the lowest cost while prioritizing end-user satisfaction.
- Assist project teams in developing IT solutions.
- Manage small to medium-sized projects to ensure timely completion within budget.
- Adhere to IT policies, procedures, and standards, ensuring regulatory compliance.
Learning System Management and Logistical Support:
- Coordinate the creation and rollout of digital training, aligning with overall learning plans and requirements for client groups.
- Assist in administering the Learning Management System (LMS), including making courses available, scheduling, and tracking completion.
- Generate reports as needed, respond to audit requests, troubleshoot errors, and provide tier 2 support to other operating companies and functional partners.
- Respond promptly and confidentially to audit requests for training-related information.
Job Qualifications:
- Associates Degree in Computer Information Systems or related Technology discipline.
- 2+ years of hands-on experience with relevant system software, including Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
- Experience working with an industry-standard LMS is preferred.
- Strong organizational skills, including the ability to manage multiple tasks, prioritize workload, and meet deadlines.
- Effective oral and written communication skills, with the ability to build reports that illustrate relevant information in an easily understood format.
- Strong problem-solving abilities, with the capacity to identify issues, troubleshoot problems, and implement effective solutions in a fast-paced environment.
- Ability to manage peer and client relationships, with good interpersonal and customer service skills, and the ability to work collaboratively with associates at all organizational levels.
- Attention to detail, with a keen eye for maintaining accurate records and ensuring the quality of learning materials.
- Flexibility and adaptability to the changing demands and requirements of a fast-paced environment with multiple priorities, with the ability to work on multiple assignments simultaneously and make sound decisions.
Note: Duties, responsibilities, and activities may evolve over time, requiring adaptability and flexibility.
Req 302153
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467
*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
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