The Service Desk Associate will provide (24 x 7) Level 1, 2 and 3 support including provisioning, maintaining, administering, troubleshooting and issue resolution of reported incidents and other requests for supported infrastructure technologies and devices across the enterprise. First Level Support:Ensures that all incidents or requests (services or changes) are appropriately logged into Tarkett’s tracking system to create a ticket. Defines steps to assign the appropriate individual or team to ... more details
Tarkett has a great opportunity for a IT Service Desk Associate in Solon, OH.
This role is responsible to deliver IT Services for the Tarkett locations and users in his or her territory according to procedures defined by the IT Service Desk Manager and the directions and guidelines set by the Infrastructure team. Also, act as a backup for other IT Service Desk associates. Some traveling will be required to support remote locations and to participate in North America IT group meetings.
Responsibilities
The Service Desk Associate will provide (24x7) Level 1, 2 and 3 support including provisioning, maintaining, administering, troubleshooting and issue resolution of reported incidents and other requests for supported infrastructure technologies and devices across the enterprise.
First Level Support:
Ensures that all incidents or requests (services or changes) are appropriately logged into Tarkett’s tracking system to create a ticket
Defines steps to assign the appropriate individual or team to the resolution of tickets
Monitors the timely resolution of tickets and keeps the requester informed
Closes the ticket when the requester is satisfied with the resolution
Second Level Support:
Resolves all tickets that can be resolved immediately in a timely fashion
Escalates unresolved ticket to backup or third level
Deploy client personal technology; mobility devices, hardware/software installs on new or upgrades to existing workstation
Provides desktop support to end-users of PC, voice, mobility devices, server, wiring or mainframe applications, and hardware for local, off-site and/or remote locations
Consult with vendor support partners to resolve issues
Desired Skills and Experience
College or University degree in Computer Science or related field
5+ years of experience in IT infrastructure support and networking activities
Experience with Windows based networks and servers
Experience with TCP/IP network and telecommunication technology (wired and wireless), preferred
Experience with POTS, PBX and VoIP voice and videoconference systems, preferred
A+ Networking, MCP, MCSE and CCNA certification, preferred
Strong customer service skills with ability to problem solve
Excellent verbal and written communication skills written
Ability to lift up to 50lbs
Ability to travel
Proficient with M365, SCCM, Active Directory, Group Policy and Deployment
What We Offer
A commitment that Safety is #1
Competitive benefits, pay, and retirement plan options!
Career growth, stability, and flexible work arrangements.
Responsible Manufacturing – Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.
Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.