Job Abstract

CACI is seeking a Windows Systems Engineer II to join our technical operations and maintenance team on a contract supporting the enterprise network and infrastructure at the Department of Homeland Security.

The Windows Systems Engineer II is primarily focused on Windows systems (servers, workstations, and laptops) administration, responds to monitoring alerts and manage incidents to resolution in a 24/7/365 environment. 

They will quickly identify issues impacting the enterprise, troubleshoot, resolve incidents, document for root cause analysis, complete requests, and maintain enterprise servers.

Location: National Harbor, MD (Hybrid)

About the Role:

Serve as a Technical Operations member responsible for troubleshooting and maintenance. Responsibilities include:

• Manage, troubleshoot, and maintain Windows Servers, workstations, and laptops.

• Work with and manage Windows Active Directory, Group Policy, SCCM, virtual servers, VMware, and Azure including support of AD migration of accounts and objects.

• Ensure compliance of current security policies and remediations.

• Apply modern configuration management practices to endpoint management.

• Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.

• Respond to systems alerts, triage, troubleshoot, and resolve incidents.

• Work closely with other support teams to ensure incident events are handled in a timely manner.

• Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams.

• Document, track, and coordinate incidents in ServiceNow.

• Join troubleshooting bridge calls for major incidents.

• Perform patching, updates, upgrades, refreshes, and other maintenance activities.

• Ensure, manage, and restore backups and snapshots for Windows servers.

• Communicate directly with end-users as necessary, to resolve issues and complete requests.

• Assist with postmortem related activities and support various efforts related to operational improvements.

• Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.

• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.

• Continuously cross-train to also support other technical tasks and responsibilities.

• Perform additional duties as assigned.

Required Qualifications:

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• BA/BS + 8 years of applicable experience

• Any relevant Microsoft Windows administrator certification

• ITIL Foundation certification (not required to start but expected to attain in first six months)

• Flexibility to work MON – FRI, 6am – 2pm or 10am – 6pm

• Work on-call rotation to respond to incident escalations after hours (nights/weekends)

• Strong troubleshooting of Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server, IIS, VMware, Azure

• Strong scripting and PowerShell skills

• Superior customer service and prioritization skills

• Experience building, configuring, hardening Windows servers

• Experience using Service Now service management software (or similar tool) to document incidents and service requests

• Advanced experience with Active Directory and Group Policy management & administration

• Tier 2/3 Zscaler Area Specialist and Trainer 

• Service Now Ticket Quality and Assessment Manager 

• Ability to prepare and present executive level briefings to senior DHS leadership 

Preferred Qualifications:

• Previous DHS or DoD experience

• The following certifications are highly desired:

  • Other hands-on Microsoft Windows administrator certifications

  • COMPTIA A+, or Network+, or Security+

  • Cisco Certified Network Associate (CCNA)

  • ITILv4 Foundation

• Linux administration experience

• VMWare experience

• Knowledgeable of Problem Management best practice and processes 

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

DHSHP

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: