Ready to elevate your career? We're in search of a dynamic and motivated individual to play a crucial role in our cutting-edge Facility Operations Center (FOC). If you thrive on problem-solving and want to be on the frontline of monitoring critical facility infrastructure, we're eager to learn more about you! The FOC is the Command Center of AWS Data Centers. Our team is responsible for the remote monitoring of Data Center power and cooling infrastructure globally. The FOC is at the forefront o... more details
DESCRIPTION
Ready to elevate your career? We're in search of a dynamic and motivated individual to play a crucial role in our cutting-edge Facility Operations Center (FOC). If you thrive on problem-solving and want to be on the frontline of monitoring critical facility infrastructure, we're eager to learn more about you!
The FOC is the Command Center of AWS Data Centers. Our team is responsible for the remote monitoring of Data Center power and cooling infrastructure globally. The FOC is at the forefront of supporting Data Center critical teams, and initiating immediate event response.
Role Overview: As a FOC Engineer, you will play a pivotal role in supporting our onsite operations teams by providing remote monitoring of Data Center infrastructure. Your expertise in critical facility infrastructure and your ability to thrive in a fast-paced setting will contribute to the overall success of our operations.
Key job responsibilities - Analyze alarm monitoring systems, and follow escalation processes - Review work requests from field technicians for compliance - Create and document tickets - Act as a key point of contact for onsite Data Center teams, offering support to optimize facility operations - Maintain a solid understanding of critical facility infrastructure - Execute vision and goals for the team or department - Ability to support a 40-hour workweek, including weekends and holidays, as part of a fixed-shift schedule in our 24/7 operations environment
About the team Welcome to the Facility Operations Center (FOC), the heartbeat of AWS's Command Center for Data Center Operations. At the FOC, we function as a unified team, tirelessly monitoring AWS Data Centers across the globe 24/7x365. Our operational model adheres to a follow-the-sun approach, eliminating the need for night-shift.
The pillars of our team are Safety, Security, and Availability. These principles guide every facet of our operations, reinforcing the reliability of AWS's Data Centers.
We seek candidates who share our commitment to safety, security, and availability, and who are driven to make a tangible impact within our team.
We are open to hiring candidates to work out of one of the following locations:
Herndon, VA, USA
BASIC QUALIFICATIONS
- 2+ years of Command Control Center and/or relevant work experience in a critical facility environment - 2+ years of Technical (Military/Trade School) training and/or experience or Bachelor's degree in engineering or equivalent - Work a flexible schedule including weekends, and/or holidays
PREFERRED QUALIFICATIONS
- 2+ years of data center engineering experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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