Job Abstract

• Thinks, acts, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

• Assists the Executive Director in directing the volunteer activities (policy and program) of the branch.
• Represents and promotes the YMCA in the local community.
• Develops, maintains, and models collaborative and positive working relationships with community agencies, other organizations, and businesses in the service delivery area.
• Oversees the hiring, training, and supervision of membership staff and volunteers.
• Maintains a leadership presence at the Welcome desk so as to effectively role model welcome desk and enrollment best practices and to coach staff in both functional areas.

• Develops, manages, and monitors the branch membership budget and meets or exceeds budget targets.
• Develops and directs high quality relationship-based member engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
• Fosters a climate of innovation to develop member-focused programs which support the Y mission, goals, and strategies.
• Directs branch marketing and communication efforts to effectively communicate benefit to
  the community.
• Serves as a member of Y management and supports the overall objectives of the YMCA.
• Leads continuous improvement efforts focused upon established key Association benchmarks.
• Collaborates with the branch executive director and management team to ensure the safe and responsible operation of the Y including rotating responsibilities for overall facility supervision and program coverage.

• Works with the Branch Executive Director on day-to-day operations, special projects and annual campaign, and helps monitor branch programs and services to ensure they are of high quality and meeting the needs of members and program participants.
• May assume acting Executive Director responsibilities when asked to by the Executive Director.
• Performs duties in the branch as assigned (building coverage, special events, etc.).

SUPERVISORY RESPONSIBILITIES:

Directly supervises 2-25 employees in the membership department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, screening, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

QUALIFICATIONS:

• Bachelors Degree or equivalent from four-year college or university in human services, social services, business or equivalent preferred, and five years of YMCA professional experience; or equivalent combination of education and experience.?
• Passionate belief in the Ys cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to direct membership sales and retention functions through supervision of staff and volunteers, development and monitoring budget, internal communications, and program and small community development.
• Experience in management and development of volunteers.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.
• Ability to establish and maintain collaborations with community organizations.
• YMCA Multi-Team or Branch Leader certification should be obtained within 12 months.
• CPR, First Aid, AED and O2 certifications must be obtained within 90 days.
• All staff must complete the Ys safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.