The Candidate Navigator is part of a team within the Talent Acquisition Innovation Center of Excellence CoE for the RWJ - Barnabas Health system responsible for providing customer service support to candidates and hiring managers, as well as support to the Talent Acquisition team during full-cycle recruitment activities. Qualifications: Required: Bachelor s Degree required Proven interest in Human Resources through prior employment or internship experience required Excellent customer service ski... more details
Job Overview:
The Candidate Navigator is part of a team within the Talent Acquisition & Innovation Center of Excellence CoE for the RWJBarnabas Health system responsible for providing customer service support to candidates and hiring managers, as well as support to the Talent Acquisition team during full-cycle recruitment activities.
Qualifications:
Required:
Bachelor s Degree required
Proven interest in Human Resources through prior employment or internship experience required
Excellent customer service skills, with a history of delivering positive and timely results
Customer service principles including but not limited to, the ability to effectively communicate, navigate and overcome obstacles, and establishing trust with your customer
Uses interpersonal savvy to foster productive working relationships with others to drive results
Excellent verbal and written communication skills
Efficiently and effectively uses time and resources in the workplace to be able to successfully accomplish tasks
Manages time effectively under short deadlines for oneself and team members as well
Work load management skill, ability to prioritize, ability to work independently, high attention to detail, and ability to multi-task, and meeting established deadlines
Demonstrated proficiency in Microsoft Office applications
Fully embody the culture and core values of RWJBarnabas Health and lead
Preferred:
Degree in Human Resources, Business, or the Behavioral Sciences preferred
Moving down in order of pertinence
Essential Functions:
Contribute to business needs by providing a positive experience to candidates before, during, and after the recruitment process to ensure a positive brand reputation
Support the RWJBH Talent Acquisition & Innovation by handling and assisting the candidate through the on-boarding process
Manage the internal transfer processes for hired employees
Provide assistance to current RWJBH employees regarding interdepartmental transfers and continuing education programs
Communicate with potential candidates, hiring managers, and other stakeholders
Convey messages clearly and concisely in a timely manner
Plan with a realistic view of the time demands and anticipates potential obstacles
Respond to candidates in a timely manner or delegates the inquiry to others best suited to assist candidate
Resolve inquiries using available resources and working knowledge or with assistance from internal experts
Cultivate a positive relationship that ensures a smooth onboarding experience
Serve as a liaison between various internal departments and parties involved in the onboarding process (this may include, but is not limited to, Occupational Health, IT&S, HRIS, Payroll, Security, and the Hiring Manager)
Ensure compliance with all onboarding requirements of the system and position, escalating concerns to leadership as identified
Guide employees and internal departments through required stages of the process to ensure timely execution of required onboarding tasks to minimize start date delays
Coordinate the employee orientation schedule and provides required material for participation
Promote direct communication and positive rapport among employees and managers prior to start
Increase engagement and productivity through strong lines of communication with new hires and team members to positively impact retention
Aid the Talent Acquisition & Innovation team with generalist items (this may include, but is not limited to, facilitating orientation, and answering general benefits and payroll questions)
Track progress and completion of activities for oneself as well as team members
Participate and contributes to project teams developed to progress strategic Talent Acquisition & Innovation initiatives
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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