Job Requirements
Client Services Representative I & II
- Must have and maintain a valid driver’s license in the state the employee’s work location is based in, restricted licenses are not acceptable.
- Must have and maintain a JWA (John Wayne Airport) badge.
- Able to drive a manual shift vehicle.
- Able to use Microsoft Office suite and other necessary software proficiently.
- Maintain a professional presentation to all internal and external customers.
- Drive internal or external customer’s, or company’s vehicle at a posted or safe speed.
- Learn and comply with all safety and operating standards of vehicle and passenger safety as well as airport policies.
- Pass pre-employment drug testing and background check.
- Provide excellent customer service to both internal and external clients at all times.
- Complete NATA Safety First, Air Elite Training and other job-related training.
- Strong interpersonal and communication skills, direct interface, and in writing.
- Ability to make decisions with multiple objectives and implement in a safe, efficient manner.
- Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
- Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team.
- Ability to perform a variety of manual tasks including but not limited to transporting ice, making, and delivering coffee.
- Ability to work without direct management supervision.
- Must be comfortable with working outdoors, day, night and in all weather conditions.
Essential Physical Functions
The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or noise.
- Step up and down stairs and vehicles.
- Work effectively while sitting, standing, walking, or running.
- Able to engage safely and effectively in gross and fine motor control movements.
- Reach at or above shoulder level.
- Complete tasks safely and effectively that require hand and eye coordination.
- Lift, carry, push, and pull luggage from ground level to waist and overhead, up to 75 lbs.
- Ability to occasionally bend, stoop, squat, and lift objects throughout the shift.
- Ability to perform functions that require repetitive motions using hands, wrists, arms knees and/or legs.
Essential Cognitive Functions
- Must be able to reason, analyze, and solve problems.
- Read, write, comprehend, and speak in English.
- Proficient computer skills.
- Must have basic math skills.
- Always work safely and effectively.
- Must work well with others.
- Must be able to prioritize and multitask in a distracting environment.
Required Education
Client Services Representative I
- High School Diploma or GED.
Client Services Representative II
Level I Education plus:
- Associate degree or required experience plus 2 years of customer facing role or customer service experience.
Required Experience
Client Services Representative I
- 1+ year of work experience comprised of any combination of the following:
- a customer facing role,
- customer service experience,
- experience in client relations in aviation and/or luxury hospitality.
Client Services Representative II
- 2+ years of work experience comprised of any combination of the following:
- a customer facing role,
- customer service experience,
- experience in client relations in aviation and/or luxury hospitality.
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
- Health Insurance – HMO and PPO options available
- Dental Insurance – HMO and PPO options available
- Vision Insurance
- Life Insurance
- Paid Vacation/Time Off
- Paid Sick Time
- Paid Holidays (9)
- 401K Plan
- Floating Holidays (2)
- Pet Insurance
- Identity Theft Protection Services
- Employee Discounts to retailers, restaurants, and theme parks
- Uber for Business
Equal Opportunity Employer
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
