Job Abstract

Principle Responsibilities & Position Purpose:

Responsible for staffing and quality of the hotels complimentary breakfast service.

ESSENTIAL FUNCTIONS
Average
Percent
of Time
25 % Monitor quality of service by observing or asking customers about needs; resolve customer
complaints about service, food quality, etc. by assessing problem and taking immediate
action.
5 % Forecast and determine when customer volume requires adding or re-assigning staff and
making adjustments accordingly. Schedule and direct staff in their work assignments.
10 % Implement procedures to control food and labor costs.
10 % Administer procedures related to Internal Audit. Inspect facilities and equipment for clean,
safe and sanitary conditions.
10 % Maintain positive working relationships with regular vendors, guests, and co-workers.
25 % Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient
operation of the outlet. Organize and conduct pre-shift and departmental meetings
communicating pertinent information to the staff, such as house count and menu changes.
10 % Monitor the quality of food preparation (cooking techniques, food temperatures, plate
presentation). Monitor storage and rotation of food stock and supplies to insure sanitation
and inventory procedures are in accordance to hotel guidelines.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of
the following supportive functions, with the percentage of time performing each function to be solely determined
by the supervisor based upon the particular requirements of the company.

• Maintain an open line of communication between guests, management, and service staff; discuss
operational problems with co-workers or supervisors in order to work out solutions.
• Schedule and attend required meetings.
• Follow hotel standards for safety and security.
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook
Express.
• Perform general cleaning tasks to adhere to health and safety standards.
• Perform in the capacity of any position supervised.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed
standards.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.

• Thorough knowledge of basic food preparation and restaurant operations including foods,
beverages, supervisory aspects, service techniques, and guest interaction.
• Considerable skill in math and algebraic equations using percentages.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to lift up to 75 lbs., and to lift lighter objects overhead.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of
whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect
accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.

QUALIFICATION STANDARDS
EDUCATION

High school graduate or equivalent required. Some college preferred.

EXPERIENCE

Food and Beverage service experience, preferably at a supervisory level.

LICENSES OR CERTIFICATES

Must obtain any government required licenses or certificates. Examples include a Washington Health Card
Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training
preferred.

What are we looking for?

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -

• Previous Food and Beverage experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in hotel industry
• Previous experience in supervising and/or delegation - Willingness to develop team members and self What will it be like to work for Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!