Responding to staff with computer software and hardware problems/questions and providing solutions as quickly and efficiently as possible with a focus on Customer Service. Assisting with updating, operation, and management of a Help Desk knowledgebase system to support the central site, remote sites and remote users. Primary Duties Troubleshoots problems using email, telephone, and remote support tools Documenting trouble calls in Helpdesk Ticketing System Travel to remote sites to provide in pe... more details
Help Desk Technician I (Sepulveda Information Technology)
This position is on site. The pay range for this position is between $22.13 - $24.60 hourly.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
Summary
Responding to staff with computer software and hardware problems/questions and providing solutions as quickly and efficiently as possible with a focus on Customer Service.
Assisting with updating, operation, and management of a Help Desk knowledgebase system to support the central site, remote sites and remote users.
Primary Duties
Troubleshoots problems using email, telephone, and remote support tools
Documenting trouble calls in Helpdesk Ticketing System
Travel to remote sites to provide in person support for users
Active directory user management and Microsoft 365 user management
Windows 10 troubleshooting, configuration, and support
Phone System and Web Conference configuration and support
Printer, scanner, and other hardware and peripheral support
Creates and distributes software images
Helps to maintain physical inventory of all IT Assets
Maintains current subject matter knowledge through continuing education and certifications
Works with Level II techs on projects, training, and support
Maintains a high level of satisfaction and professionalism
Other duties as assigned
Position Requirements
A proficiency in standard computer operations and common applications.
Working knowledge of current computer technology (e.g., implementing LAN/WAN, distributed computing, and security.
Strong organizational and problem-solving skills.
Strong interpersonal/oral and written communications skills.
Ability to be responsive to helping others with problems – minor and major.
High Level of Customer Service interactions.
A commitment to team objectives and Didi Hirsch philosophies.
Ability to adapt to changing needs by acquiring new skills and knowledge.
Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.
Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging. Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society. Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all. Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
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