Job Abstract

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

JOB SUMMARY: The Caesars Rewards Lead assists the Caesars Rewards Supervisor with daily assignments and coordinates functions of the Caesars Rewards Hosts.

ESSENTIAL JOB FUNCTIONS:

• Oversees the Caesars Rewards staff ensuring excellent customer services.
• Promotes departmental efficiency and effectiveness by staffing each marketing services area commensurate with customer volume.
• Assists in developing operational procedures to be used in conjunction with Caesars Rewards Card programs.
• Trains staff and motivates staff to provide superior customer service.
• Maintains accurate customer account records and coupon/inventory controls during assigned shift.
• Determines weekly inventory orders of promotional items/supplies for department.
• Issues coupon/inventory banks to Caesars Rewards Hosts.
• Checks and renews Hosts inventory and financial closeout on assigned shift.
• Oversees bus greeting marketing materials distribution and record keeping.
• Assures timely greeting of guests through advance preparation of Caesars Rewards Cards and appropriate packages.
• Capable of issuing Caesars Rewards Cards and providing customer information services when deemed necessary.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.

QUALIFICATIONS: Must be at least 21 years old or older. High school diploma or GED required. Pleasant personality, flexibility, supervisory and problem-solving skills are essential. Minimum of one year in supervision of an operation staff is required. Customer service experience is preferred. Moderate computer skills required. Bookkeeping skills and the ability to maintain orderly and timely records is a must. Fluent in English. Capable of reading and writing English imperative. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino. Must be able to lift up to 20 pounds and carry up to 20 pounds. Must have an eye for detail. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computer, fax machine and photo copier. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

GAMING PERMIT: NON-KEY

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.