Job Abstract

Hotel: 

Atrium Hospitality is currently recruiting a Housekeeping – Room Attendant for our housekeeping department. Join a team of Embassy Suites employees who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates. The hotel has 283 suites and has 6000 sq. ft. of event space. It is conveniently located in Norman with less than 30-minute commute to and from the center of Oklahoma City.

This is a great opportunity to grow in the hospitality industry with teams that will invest back into talent who are looking to make an impact in their careers.

At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests.

These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).

Pay Rate: Starting $15/hr.

Why work at the Norman Embassy Suites?

• We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
• Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahoma’s campus.
• With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitality’s hotels!
• Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Housekeeping?

The Housekeeping department is the heart of our hotel’s presentation. The Housekeeping Associate plays a crucial role in setting up the housekeeping department for success through stocking supplies and providing all-around support. The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service through ensuring that interior hotel grounds meet high standards of cleanliness and proper presentation.

Work Performed: 

The Room Attendant is tasked with the following duties, responsibilities, and assignments:

• Clean and maintain hotel guest rooms per established protocols, including but not limited to:
  • Removal of all used and unused linen/terry from room.
  • Disinfect all high touch surfaces and unused amenities.
  • Clean bathrooms.
  • Clean glass and mirrors, dust and polish furniture and equipment.
  • Replace burned out light bulbs.
  • Remake beds with clean linens.
  • Replenish supplies such as drinking glasses, writing supplies, and bathroom supplies.
  • Empty wastebaskets and transport other trash and waste to disposal areas.
  • Clean rugs, carpets, upholstered furniture, and draperies.
• Ensure usage of approved cleaning chemicals.
• Maintain cleanliness and organization in all work areas.
• Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required.
• Perform work on a deep cleaning and preventative maintenance scheduled programs for all areas of the hotel as assigned.
• Observe precautions required to protect hotel and guest property, report damage, theft and find articles for supervisors or managers.
• Follow all company and safety security policies and procedures, report maintenance issues, accidents, injuries, safety hazards, and unsafe work conditions to leadership.
• All other work as required to complete the primary purpose of the position.

Qualifications: 

Preferred Education:

• High School diploma or equivalent.

Physical: 

• Ability to lift, pull and push up to 50 pounds regularly. 
• Ability to bend and squat repeatedly.
• Ability to walk and stand for duration of scheduled shift.

Availability: 

• Flexible to?work day?shifts, early mornings, evenings,?nights,?weekends, and holidays.

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.

This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!

How this role helps us to live our six values:

Service: 

• You will engage with guests to ensure their stay is going well
• You will be thorough in the cleanliness and sanitation of assigned guest areas
• You will change and inspect linens and towels daily, following the standards

Perseverance: 

• You will develop your knowledge and skills in the most effective cleaning methods
• You will be a champion for safety Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found

Inclusion: 

• You will be committed to the equitable treatment of all associates

Respect: 

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success
• You will respect hotel and guest property through proper utilization of equipment supplies and guest amenities

Innovation: 

• You will perform work on a deep cleaning and preventative maintenance scheduled programs for all areas of the hotel as assigned.  Use power equipment when applicable
• Observe precautions required to protect hotel and guest property, report damage, theft and found articles

Teamwork:

• You will work as a team to accomplish the goal of resort/hotel cleanliness
• You will make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy, taking care to remove or replace anything out of order
• You will be available for all other work as required 

What do we look for in someone to be successful in this role?

• Someone with housekeeping experience desirable
• Someone with an engaging and friendly personality
• Someone with good time management skills
• Someone able to work on feet for an extended period
• Someone with the ability to communicate effectively
• Someone with the ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position, and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Someone who can lift, carry and position loads of at least 25lbs.

________________________________________ __________

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

_______________________________________ ______