The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750 FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a rea... more details
Job Summary
The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
The Crisis Responder (CR) works as a team member on the Resource and Referral team, in collaboration with social service professionals, ensuring the delivery of quality care in accordance with the rules and regulations established by the Los Angeles Department of Health Services for contracted agencies. The Crisis Responder will do all that is necessary to help people experiencing homelessness get connected to resources, supportive services, and housing. In this role, CR will engage unhoused sleepers, respond to LAHOP and emergency requests, assist with encampment repopulation management, and support overnight operations at Interim Housing and/or Motels as needed. Shift may require you to work weekends and holidays. Working hours will be from 5pm - 1:30am but may also be required to support other shifts as needed.
Candidates may be required to work morning, evening, and overnight shifts, including weekends and holidays.
Day shift: 7am - 3:30pm and 8am - 4:30pm
Swing shift: 11am - 7pm and 3pm - 11:30pm
Overnight: 11pm - 7:30am
The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.
Essential Job Functions
Provide street-based outreach and supportive services to individuals experiencing homelessness.
Provide support and assistance to clients with accessing resources in the community.
Establish and maintain professional and positive relationships with staff, clients, law enforcement, and community providers.
Adhere to housing first and harm reduction models of advocacy with clients. Conduct interactions with clients and other professionals in a respectful and courteous manner.
Listen attentively to client needs and suggestions to address their issues fairly and professionally.
Coordinate with immediate supervisor for supervision.
Conduct CES Assessment to determine appropriate housing intervention and service needs.
Link clients to appropriate bridge/interim housing programs.
Assist clients in completing required documentation to enroll into permanent housing-related programs.
Transport clients to gather necessary paperwork for housing, including but not limited to the DMV, Social Security Office, and Department of Social Services.
Assist clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, mental health / substance abuse support, benefits advocacy, employment services, food banks, credit repair, legal aid, In Home care).
Support Welcome Navigation Center, and other emergency response programs, as needed.
Complete other duties and special projects, as assigned.
Knowledge, Skills & Abilities
Must have excellent organizational skills and the capability to work in a fast-paced environment.
In emergencies must be willing to work when necessary.
Understand how to work with low income and homeless individuals. Knowledge of how to work effectively in a harm reduction environment.
Always demonstrate cooperative and professional behavior and maintain a professional appearance.
Strong knowledge of homeless services and resources. Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
Effective crisis management skills.
Knowledge of the LA CoC Homeless Management Information System (HMIS)
Maintain up to date Clarity (HMIS) Records for services provided to clients directly in the field.
Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships
Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.
Strong organizational skills with a strong attention to detail
Intermediate level of computer software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook)
Ability to simultaneously manage multiple projects and timelines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a very active position. While performing the duties of this job, the employee is regularly required to walk, climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move items over 10 pounds.
Training & Experience
Candidate must have a valid California Drivers’ License and a good driving record for a minimum of 3 years.
Proven professional experience and educational background.
Schedule
The Executive Director or designee may change the schedule of positions between remote, hybrid and onsite, as necessary to accomplish LAHSA business.
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.
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