Minimum qualifications:
- Bachelor's degree or equivalent related work or military experience
- 3 years of supervisory experience
- Experience with Microsoft Office
- Experience with a CRM
Preferred qualifications:
- Available to work extended hours when necessary and travel occasionally
- Experience building and improving processes and establishing metrics to track and illustrate performance
- Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or supply chain environment
- Able to multitask, prioritize workload under pressure and meet deadlines
- Exceptional problem-solving skills
About the Customer Service Supervisor job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you’ll do on a typical day:
- Coordinate and supervise the daily activities of the customer service team to achieve a superior level of customer satisfaction
- Work directly with customers to research and resolve complex customer inquiries by identifying root causes and developing effective solutions
- Act as the escalation point for customer care, both internally and externally
- Hire, motivate and develop direct reports; promote a high level of employee engagement
- Support and occasionally fill in for teammates in the service center or district
- Ensure customer expectations are met and always act with the customer’s best interest in mind; advocate for best-in-class customer experiences and a customer-focused XPO culture
- Research, develop and monitor metrics and key performance indicators and provide appropriate reporting to senior management
- Proactively work with Operations, Sales, Marketing and Communications to continuously improve business practices and processes
Annual Salary Range: $74,838 to $93,547. Actual compensation may vary due to factors such as experience and skill set.
In addition to base salary, employees may be eligible for a sign-on bonus, annual and long-term incentive awards, and an equity buyout award. This is an incentive-based position, which may include bonuses, incentive or commission plans.
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
