Job Abstract

The Beverage Supervisor works directly with the Beverage Manager in assisting in the coordination and direction of the hotel beverage operation, to include high volume bar/lounge, while maintaining a profitable department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities Manage all beverage per... more details

Overview The Beverage Supervisor works directly with the Beverage Manager in assisting in the coordination and direction of the hotel beverage operation, to include high volume bar/lounge, while maintaining a profitable department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities Manage all beverage personnel. Respond to guest complaints in a timely manner. Assist in preparing the beverage budget and monitor department performance with respect to the same. Monitor industry trends, take appropriate action to maintain competitive and profitable operations.Keep Hotel Manager fully informed of all problems or matters requiring his/her attention.Coordinate and monitor all phases of Loss Prevention in the beverage department. Organize and conduct department meetings on a regular basis. Monitor quality of service and product. Ensure timely purchase of beverage items, within budget allocation. Ensure compliance with all local liquor laws, and health and sanitation regulations. Attend and/or conduct departmental and hotel training. Interview candidates for front of the house beverage positions and follow standards of hiring approvals. Be familiar with the function of each department. Ensure training of all beverage personnel. Motivate, coach, counsel and discipline all beverage personnel. Review beverage staff’s worked hours for payroll compilation and submit to accounting on a timely basis. Conduct all annual employee performance appraisals for beverage department. Ensure implementation of all policies and Code of Conduct as specified in the Associate Handbook. Maintain standards concerning credit policies. Attend BEO meetings as required. Conduct weekly beverage inventories. Using the hotel’s P.O.S. system to print reports. Analyze reports generated. Establish and maintain key control system. Monitor and follow up on all beverage cash overages and shortages. Assist the Hotel Manager and Engineering Department in implementing and maintaining emergency procedures. Qualifications At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must have knowledge of beverage techniques, health department rules and regulations, liquor laws and regulations.