Job Abstract

What We Expect:   

We are searching for a dedicated and passionate individual who is ready to join us as we continue to build strong momentum and growth in the wellness sector. The Wellness Sales Manager is an experienced and entrepreneurial leader that will build a pipeline of new business opportunities. This leader will also identify key trends by industry and region to determine new sales opportunities. She/he is responsible for signing new businesses within a given industry for both new customers and select existing customers. The individual must know the market and become an expert in and a representative of a healthy lifestyle in order to sell wellness services, programming and group events. This role will be essential in building strong customer and business relationships. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

Job duties include but are not limited to:  

• Develop accounts (new and existing) by mapping specific business industry and companies and buying tendencies

• Develop a new business development plan designed for new business acquisition in the Los Angeles basin and beyond

• Proactively solicit new and existing accounts/customers in defined geographic region

• Research and probe business objectives whereby wellness services can be presented along with conference and meeting solutions surrounding property assets and services

• Create specific personalized solutions for each prospective business lead to create differentiation in business solutions that stand out and create a position of strength over competitors

• Negotiate terms and conditions of individual business with strategic approach and fiscal awareness to maximize customer needs and balance profitability

• Facilitate the sales process from start to finish by generating and confirming group and corporate contracts that ensure the Center for Health & Wellbeing budget and revenue targets are achieved

• Communicate group details and work closely with Conference Services and operational departments to setup hotel for successful program operation and execution

  • Utilizing empowered authority and judgment alongside divisional and hotel policy, to adjust pricing where appropriate, and recommend group concessions as needed to secure group business in support of the Center for Health & Wellbeing

  • Utilize Various prospecting resources to solicit and secure business on behalf of Center for Health & Wellbeing.

  • Educate sales and conference services personnel to extend the sales resources and reach of wellness offerings company-wide, sales developments, prospecting projects, customer events and as a function of group sales business development.

  • Follow up on all business inquiries and leads and qualify business to generate revenue including but not limited to keynotes, workshops, group activities, energy breaks, private electives, wellness kitchen catering, and wellness kitchen private events.

  • Achieve monthly, quarterly and annual revenue and direct sales goals and prospecting activities

  • Conducts webinars, site inspections, and tours of Center for Health & Wellbeing facilities and offerings with methods that connect and resonate with clients leading to sales conversions

• Develop individual accounts using information provided by sources such as, but not limited to, the Worldwide Sales Office, Strategic Partner Program, industry contacts, and market intelligence

• Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standard

Event Operation Responsibilities:

• Meets and greets the onsite contact upon arrival.  If not available, arrange for team representative to meet and greet upon arrival and provide representative with envelope with updated banquet event orders, diagrams, group resume, rooming list, and property map

• Participate in hotel pre-convention meetings when necessary. Offers program walk-through meetings and events with on-site contact introducing key departmental managers

• Checks in with on-site contact a minimum of twice per day during the onsite contacts stay at the hotel.

• Schedule time with Executive Director, General Manager and/or Hotel Manager to touch group and introduce them self

• Performs networking sales activities such as entertainment, personal notes and phone calls, and insures relationship extension is favorable leading to recommend and referral of business opportunities

Ideal Candidate Will Have:  

• 2-3 years of hotel sales experience, wellness background a plus

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and ideally Salesforce / Golden Sales & Catering

• High degree of independent judgment, entrepreneurial thought, and discretion on decision making

• Able to multitask and prioritize workload and projects simultaneously and efficiently in a fast paced environment

• Strong leadership, time management, administrative, and interpersonal skills

• Ability to prioritize and adapt to the changing needs of the sales operation, and can evidence having a solid work ethic, good business acumen and a passion for service

• The ideal applicant would have a strong knowledge of the complexities of selling and competing with other luxury hotels and resorts and entities in the luxury wellness space

The Location For This Position Is:

Westlake Village / Los Angeles Area, CA

Position is on property with flexibility for remote days weekly - must be able to drive to the hotel when needed.

About Four Seasons Hotel Westlake Village:

As one of LA’s best destinations, Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just North of Malibu’s famous beaches. It is here that recreation, rolling hills, sandy beaches and Southern California’s best climate meet a wealth of activities, wellness, and culinary experiences to relax, reconnect, renew and recharge. The hotel boasts five restaurant outlets and three swimming pools. Sitting on 11 acres of open space, the hotel features over 170,000 square feet of indoor and outdoor function space allowing for multiple exclusive gathering spaces for meetings and incentives with limitless leisure options in and around our SoCal destination!

Home to the Center for Health & Wellbeing, a one-of-a-kind luxury destination for wellness, featuring a 40,000 square foot Spa – the largest in the Four Seasons collection. Guests gain access to a holistic approach to health and well-being with guidance from physicians, registered dietitians and other lifestyle health experts. Through culinary experiences, lifestyle retreats, fitness programs and mind and body workshops, guests receive practical knowledge and insights into unlocking and maintaining a healthier lifestyle at home. Accredited experts provide a tailored approach to guests’ individual needs through one-on-one health consultations, group workshops and daily classes aimed at achieving sustained optimum health.

Learn more about Four Seasons Hotel Westlake Village:

Hotel Site: www.fourseasons.com/westlakevillage

Center for Health & Wellbeing: www.fourseasons.com/westlakevillage/center-for-health-and-wellbeing/

Instagram: @fswestlake  

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

We Offer:   

• Salary Range: $75,000 - $85,000

• Medical / Dental / Vision Insurance

• 401K Retirement savings plan   

• Employee Assistance Program   

• Investment in your Wellbeing   

• Free meals and on-site parking   

• Training programs, tuition reimbursement   

• Growth & Development opportunities   

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf