Fitness Managers lead and manage the Training experience. Leaders in this role are passionate about fitness and committed to delivering positive results by driving culture, leading and developing their team, and creating a great member experience. The Fitness Manager works with the General Manager and District Fitness Manager to deliver the business brand, member experience and business goals through the following:DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:Oversees fitness sales, revenue, pr... more details
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Job Type
Full-time
Description
SALARY DESCRIPTION:
$24.00 per non-session hour
Approximately $32.00 per training session hour
+ Ability to earn additional incentive bonuses and commission
JOB SUMMARY:
Fitness Managers lead and manage the Training experience. Leaders in this role are passionate about fitness and committed to delivering positive results by driving culture, leading and developing their team, and creating a great member experience.
The Fitness Manager works with the General Manager and District Fitness Manager to deliver the business brand, member experience and business goals through the following:
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:
Oversees fitness sales, revenue, promotional activities, and general administration with the aim of driving the business forward
Committed to building a community of members through a consistent member experience
Works to maintain member retention by making 30-50 telephone calls per day
Manages departmental budget and meets or exceeds monthly, quarterly and yearly financial targets and goals
Conducts weekly audits of Personal Training agreements, tracking sales, scheduling sessions
Produces reports on club fitness budget, sessions, members, and other reports as requested
Obtains member feedback to ensure all Personal Trainers are delivering a positive member experience
Responsible for delivering Club Personal Training goals including revenue and member retention
Ensures entire Personal Training team is aware of the club and company goals and focused on exceeding
Focused on continually building community connections through consistent member experience, which fosters continued member retention and increasing frequency of sessions trained
Responsible for achieving personal performance targets for Personal Training sales and sessions trained.
Works with the General Manager and Field Ops Management to discover ways to eliminate unnecessary costs without impacting the Personal Training experience
Responsible for managing payroll budgets and ensuring proper management of the Personal Training team schedule.
Exercises confidentiality, professionalism, and diplomacy
Leads by example for delivering the company mission to members
Assists in the recruiting, hiring, onboarding, and training strong team of Personal Trainers
Ensures staffing model is adequate to achieve Personal Training session targets
Partner with General Manager, to identify future leaders, discuss career pathways and implement learning plans for continued growth of Certified Personal Trainers
Manage performance by setting clear expectations about behavior, performance, and consequences
Responsible for continually training Personal Trainer’s, to ensure continued growth and development, and delivery of a great member experience
Observes, shadows, and provides feedback to Personal Trainers, ensuring delivery of a positive member experience
Conduct weekly meetings with Personal Trainers to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
Meets with prospective members, providing them with necessary information while maintaining high standards of professionalism
Responsible for communicating and upholding company standards by ensuring club is clean, safe, fun, and welcoming
Revised 09.05.2023
Requirements
REQUIREMENTS AND QUALIFICATIONS – WHO YOU ARE:
College degree in business, retail or hospitality preferred
Current Personal Training certification from an approved accredited program required* plus 1 year experience in fitness or retail management
*Four year or advanced degree in related field may be submitted in lieu of personal training certificate
Additional course work in physical education, nutrition, physiology, and exercise science is beneficial
Desired knowledge, experience, and understanding of Fitness including; equipment, personal training, and group fitness
Availability to work weekends and holidays if needed
Strong service orientation and desire to deliver an outstanding member experience
Computer literate – proficient at MS Excel, MS Outlook and MS Word
Clear and effective written and verbal communication
Outstanding organization and strong time management
Must demonstrate professionalism, cooperation and ability to work well in team environment
CPR/AED certification required first 30 days of hire
High regard and propensity for safety
TEAM PERKS:
Free health club membership
Casual work environment
Discount on in club retail items and any current vendor partner offerings (NASM, etc.)
Opportunity for growth; professional development
WORK ENVIRONMENT/PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to walk and stand up to 8 hours/day and/or sitting for extended period of time. Employees may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Employees are occasionally required to use hands and fingers for handle or feel; frequently reach, push and pulling with arms and hands and crawling; frequent climbing, balancing, stooping, kneeling, crouching, reaching, and twisting, including side-to-side movements. The employee may be required to frequently lift, carry, or move up to 50 pounds.
PRIVACY STATEMENT:
In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:
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