Job Abstract

Incident Response:Using ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands. Analyzing, troubleshooting, designing, and implementing fixes Providing basic user training in support of off-the-shelf applications and office products as well as some custom tools, depending on the office being supported. Performing remote desktop triage and system repair using remote tools. Answering questions regarding system pr... more details
Search Terms: ITSupportOfficerEnterpriseSystems Engineer

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