The Solutions Manager, Lead is a critical and specialized role within a specific business unit and works within the business to provide execution leadership for specific business processes or technology changes. Influences the direction and provides insight for delivery of business process changes and for technology implementations to ensure business readiness. Leads and coordinates communication, training and status for business partners. Influences and works with technology to understand busin... more details
Purpose of Position
The Solutions Manager, Lead is a critical and specialized role within a specific business unit and works within the business to provide execution leadership for specific business processes or technology changes. Influences the direction and provides insight for delivery of business process changes and for technology implementations to ensure business readiness. Leads and coordinates communication, training and status for business partners. Influences and works with technology to understand business features and capability needs. Prepares the business for changes and ensures role.
Tasks and Responsibilities
Accountable for the business coordination and execution associated with business process and technology changes.
Owns documentation of business feature requirements and communicates those needs to delivery stakeholders in the organization, including impacted businesses and technology.
Manages across the business to understand business needs, and translate those into digestible information for the technology organization
Creates and builds partnerships with technology to create an execution roadmap about specific business needs and capabilities. Leverages the agile framework to build delivery timelines that align to business changes.
Leverages business knowledge to influence business process changes and recommendations.
Leads and demonstrates a strong discipline for documentation and holds others accountable for delivery.
Leverages financial and KPI goals to drive changes and implementations that provide business benefit.
May be part of a broader team and leads others to ensure a comprehensive roadmap and plan for the business unit
Executes against a business roadmap that leverages key partners across the organization, like HR and Technology.
Drives organizational change management activities to ensure the success of change implementation including process documentation, testing and training.
Education
Bachelor's in Business or Technology
Certifications and Licenses
Years of Experience
6-8 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
Specialized depth and/or breadth of expertise and proven record of agile and program management delivery
Uses sophisticated and analytical thought to exercise judgement and identify innovation solutions to solve, execute and drive task completion in a complex environment.
Strong ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders for multi-faceted roadmaps. Interprets internal/external business challenges and recommends best practices to improve processes and services.
Communicates difficult concepts and influences others to adopt different points of view utilizing strong interpersonal skills to help negotiate delivery and implement changes within the business unit and other impacted teams
Proven record of executing against financial targets, KPIs, and goals that are leveraged for strategic decision making.
Exceptional communication and facilitation skills to elicit business and technology delivery needs that impact multiple business areas
Possess strong knowledge of business analysis and product management concepts with a strong understanding of how to manage effective organizational change
Excellent grasp of business strategy and ability to use that knowledge to make rapid tactical and strategic decisions.
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