Job Abstract

Title: Deputy Director of Jasper Central

Reports to: Executive Director of Jasper Central (One Stop)

Salary Range: $85,000-$100,000

Description:

The Deputy Director of Jasper Central is a key member of the leadership team of the Jasper Central department and plays a critical role in the success of Jasper Central, the Colleges newly created one-stop. This position supports the Executive Director of Jasper Central in providing leadership and management within the Financial Aid, Registrar, and Student Accounts offices that make up Jasper Central. The Deputy Director also serves as the senior registrar and student account administrator.

Responsibilities:

• Supports the coordination and implementation of superior cross-functional student service with a priority focus on Student Accounts and Registrar, and in close alignment and partnership with the Offices of ITS and Advising, among others.
• In collaboration with the Executive Director, the Deputy Director provides day-to-day management, mentoring, and coordination of staff, services and processes in alignment with a one-stop services approach; plays a central role in assessing needs including training of current and new staff, determining work priorities and task delegation including but not limited to the front line staff, and in building partnerships with other campus stakeholders in the delivery of an extraordinary single point of service to students.
• Delivers collaborative services to students and families with maximum care and superior service.
• Oversees the successful review, awarding, auto-packaging, rule writing, testing, and data integrity checks for the disbursement of all federal, state, and institutional aid, including federal work-study, campus employment, and loans via the Ellucian Banner financial aid module.
• Leverages technology to ensure timely processing and compliance. Holds the ultimate responsibility for effectively using Banner Financial Aid, ensuring that all modules related to student financial services, including Slate Technolutions and student employment payroll systems, work effectively and efficiently.
• Promotes and facilitates adherence to financial policy and regulatory framework, including standards of professional best practices. Updates Jasper Central web page, Tuition rates, forms, payment plans and assist with refunds.
• Provides excellent customer service to students by promptly and effectively responding to inquiries from students, faculty, and staff concerning fees, cost of registration, payment due dates, refund dates, and other account information.
• Prepares various monthly reports on Student accounts receivable for submission to the CFO.
• Provides data for completion of federal, state, and institutional reports, annual audits, and program reviews; completes annual Fiscal Operations Report and Application to Participate (FISAP), Common Data Set, NYSED, IPEDS, and NCAA Division I reports; and publishes the Colleges Net Price Calculator. Manages transmittals, communications, disbursements, and data exchange with COD and Direct Loans, ELMOne, NYS HESC, WTC Certification, VA-Once, and endowment management software.
• Participates in audits, system testing, 1098T process and adheres to Federal & State regulations as required. Compiles and prepares timely responses and reports to audit and other queries.
• Works across Jasper Central, Enrollment Services, and Academic Departments to resolve grade disputes, withdrawals, date errors, and other matters that may affect the students' outstanding balances.
• Reviews student account payment plans and utilizes best practices to ensure reminders of payments due, late fees, and health insurance waivers.
• Supervise reconciling the student account records with those of the Treasury Department to ensure complete agreement of billing, receipts, disbursements, and outstanding receivable records.

Manhattan College is an independent Catholic coeducational institution in the Lasallian tradition. We expect our faculty, administration, and staff to be knowledgeable about our mission and to make a positive contribution to the mission. Applicants from historically under-represented segments of the population are encouraged to apply, as well as those attracted to a college with a Catholic identity. We are committed to a diverse campus community. AA/EO Employer M/F/D/V