The EIS Analyst 3 is primarily responsible for supporting the design and build of the designated Radiology applications. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision and are a knowledge resource for EIS Analysts 1 2. EIS Applications including but not limited to Change Healthcare PACS, VNA, Workflow Intelligence and Enterpri... more details
Job Overview:
The EIS Analyst 3 is primarily responsible for supporting the design and build of the designated Radiology applications. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. They are self-directed and work with minimal supervision and are a knowledge resource for EIS Analysts 1 & 2.
EIS Applications including but not limited to Change Healthcare PACS, VNA, Workflow Intelligence and Enterprise Viewer, PowerScribeOne, PowerScribe360, TeraRecon, Philips Portal, DynaCad, Segami, GE ViewPoint, DoseMonitoring, Virtual Desktop Integration, and others.
Qualifications:
Required:
- Minimum: 5+ years experience in Radiology imaging workflows as an application administrator
- Advanced knowledge of PowerScribe One
- Advanced knowledge of PACS applications
Preferred:
- Project Management experience
- Advanced knowledge of Change Healthcare PACS
Essential Functions:
The Application Analyst 3 is the primary support for the Application (replace with name of application). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:
1) Executing Application Design and Build:
- Designing and building the related application
- Coordinates with Operations to optimize the design of the application’s capabilities and workflows
- Utilizes Galaxy as resource for best practice builds and solutions
- Performing a thorough review of all Foundation Build and operational requested content and workflows for application
- Evaluates current state workflows as it pertains to build and offers technology solutions for workflow enhancements
- Building data fields, screens, templates, and customer-defined functionality, as required
- Reviewing the proposed training curriculum
- Oversees and/or performs analysis of necessary application modifications
- Following build standards and maintaining synchronization between environments in collaboration with environment team
- Works with minimal supervision to no and demonstrates initiative
- Acts as a resource for Level 1 & 2 analysts
- Assists with development of Change Readiness demos and documentation
2) Application Support:
- Providing go-live support for customers on new applications, including functionality
- Providing on-call support for application through go-live and post go-live
- Representing application in Integrated Area Workgroups
- Possesses comprehensive knowledge of subject matter
- Works with customers, informatics on enhancement request requirements
- Supporting continuous documentation of system modifications and updates
- Handles complex issues
- Takes initiative to problem solve within job scope
- Shares knowledge functions as a preceptor for staff
- Validates work performed by newly certified or new work by level 1 & 2 Analysts
- Keeps knowledge of industry trends, application enhancement and future impact to enterprise
3) Documentation and Communication:
- Maintaining and closing support and enhancement tickets with details in the closing note
- Contacting the customer regarding ticket resolution if resolved or unable to fill request.
- Logging decisions and issues/risks in tracker during build as well as, Orion and Nova for upgrades and projects
- Supporting application governance needs, including development of business case for decisions
- Maintaining version control of workflows, issues/risks log, and decisions tracker
- Supervising basic issues and roadblocks, escalating issues as needed
- Communicating with supervisors to determine necessary escalations
- Presents oral and written communication to project team
- Excellent presentation skills
4) Project Management:
- Recommending areas for process improvement
- Develops future state materials
- Project manages smaller to medium scale builds
- Following the process for identification, tracking, resolution, and closure of all issues
- Ensures that the team follows change control processes according to policy
- Collaborates with team members across the department as well as operational staff
- Develops test scripts and new systems, complying with version upgrades and system modifications
Unique requirements:
- Ramp up period of 6 months and then oncall expectations will begin. Oncall for 1 week out of every 17 weeks
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
