Job Abstract

Education:
Registered Nurse, Bachelors degree in Nursing

Licensures/Certifications:
Must possess current Maryland State license as a Registered Nurse
Valid drivers license and safe driving record and an automobile that is insured in accordance with Gilchrist requirements

Experience:
Minimum of three (3) years experience required with hospice, home health, critical care, ER, oncology or medical/surgical experience
Skills:
Ability to market to and deal tactfully with customers (e.g. physicians, social workers, nurses, etc.), other possible referral sources, and the community
Excellent professional communication, negotiation, presentation and public relations skills
Self-directed with the ability to work with little supervision in a rapidly changing environment
Flexibility in scheduling and ability to manage multiple tasks simultaneously
Strong clinical or psychosocial assessment and documentation skills
Strong computer skills including, e-mail, EMR, Word and PowerPoint applications

Principal Duties and Responsibilities:
Account Management Responsibilities
Actively develops and fosters area hospital referral source acceptance and allegiance to Gilchrist
Effectively implements strategies and tactics to increase admissions from referral sources
Maintains awareness of changing medical environment and industry competition
Represents Gilchrist with professionalism at all times & responds in a timely manner to referral source questions or requests for presentations
Maintains current knowledge of each facilitys discharge planning process and builds relationships with key institutional referral sources
Professionally and compassionately interacts with patients, families and hospital referral sources to explain end-of-life care services
Delivers effective in-services, lunch & learns and other presentations to relevant parties educating the medical community on Gilchrist, end-of-life care, hospice philosophy and other related topics
Maintains current knowledge of Hospice Medicare Benefit and other applicable insurance information and communicates related information when needed
Tracks success of liaison efforts, partners with other Admission & Business Development team members to discuss current procedures, and suggests improvements and new ideas for Admission and Business Development team and specific roles
Prepares for and attends required meetings and contributes valuable feedback and relevant suggestions
Ensures all HIPAA Privacy and Security Regulations, Medicare Conditions of Participation and all other Joint Commission and other regulatory/compliance requirements are understood and followed
Assists with Share Days for prospective employees and in orienting new nursing personnel to policies, procedures and practices of Gilchrist and the Liaison Nurse role
Performs job functions in a fiscally responsible manner consistent with Gilchrist policies, mission and vision
Direct Patient Care Services
Performs eligibility and clinical assessment visits for patients and coordinates transition of patients to Gilchrist services for their assigned hospital patients
Discusses clinical findings with hospital representatives when required
Explains Gilchrist services to patients and families in situation-appropriate manner resulting in the admission of appropriate patients and positive impression of Gilchrist
Completes timely electronic documentation of any eligibility visits and/or admissions performed and uses electronic medical record (EMR) systems effectively and efficiently to complete required documentation in a variety of patient care settings
Oversees pending patients (referrals) and partners with Hospice Admission RNs and other Admission team members in admission process
Prioritizes urgency of visits & duties when multiple referral sources require Gilchrist services or information, as directed by Gilchrist policies/procedures
Keeps all referral sources updated on the status of all patient care interactions, including on-going status reports for patients admitted to services, including death notifications
A willingness to perform the duties of an admissions nurse at homes and facilities when needed (e.g. holidays)
Other duties as reasonably required

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently
• Additional Job Description

Additional Job Description

Luminis Health and Gilchrist is providing hospital-based palliative services atAnne Arundel Medical Centerand nowDoctors Community Medical Center. The joint venture formed Luminis Health Gilchrist Lifecare Institute takes partnership to the next level with hospice, as well as at-home and facility-based geriatric services providing an integrative continuum of care for the elderly across multiple settings.

This joint venture is part of Luminis Healths Vision 2030 strategic plan and mission to enhance the health of the people and communities they serve. We are excited about this alignment to extend care beyond the hospital walls into the communities and homes of our most vulnerable.