Job Abstract

The Guest Experience Ambassador (GEA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the GEA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Key Responsibilities:

• Provide high-level internal and external customer support
• Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
• Assist in making space reservations using an online tool and escorting guests throughout the office
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
• Manage the access badge process for employees and visitors according to workplace standards. 
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen
• Restock office, kitchen, and pantry supplies
• Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look. 
• Provide general travel support (arranging for transportation, providing directions, etc.)
• Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets. 
• Carry out instructions for security, fire, health and safety guidelines
• Provide first-line support for basic office technology
• General administrative support
• Interface with vendors (catering, AV, etc.) to provide seamless customer support
• Respond to inquiries and anticipates customer needs
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires
• Other duties as assigned

Preferred Qualifications:

• A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.