Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting g... more details
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Job Type
Full-time
Description
Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team, they strive to lead in clinical practice, research and education in our field. In addition to providing advanced, dermatology specialized care to patients and supporting general practice veterinarians in our geographic service areas, ADG participates in drug/product development and clinical trials. ADG also has the largest dermatology residency program approved by the American College of Veterinary Dermatology to support the training of the next generation of dermatologists.
Animal Dermatology Group’s Corporate Office in Newport Beach, California is seeking a Customer Service/Contact Center Representative to join our newly created support team. We are looking for someone who enjoys coming to work each day with the following qualities:
Positive, Energetic and Upbeat personality
Takes initiative.
Commitment to the needs of the clinic and patients
Punctual
Willingness to teach others and share ideas.
Openness to diversity
Adaptability to change.
Accountable
Able to see big picture.
Professional and caring when dealing with patients/clients/ and maintain a professional appearance and attitude.
As a veterinary Customer Service/Contact Center Representative, you will work in a freshly renovated, business casual environment and tasked with supporting the efficient operation of our remote (multi-state) veterinary practices by creating and confirming appointments via in and outbound calls, text messages emails and chat sessions. and coordinating these appointment changes with the individual clinic locations.
In addition, this position will require participation in Outbound campaigns to reach out to new and existing clients as needed. These activities could include but not be limited to checking on prescription renewals, interrupted treatment schedules, communicating promotional events / service specials and in general support our antigen processing services programs and ADG corporate services as needed.
Requirements
Knowledge, Skills and Abilities (including but not limited to):
Dependable attendance is required
Excellent customer service skills
Strong phone skills and experience required (1 to 2 years)
Computer skill required (Word, Excel and Outlook)
Knowledge of Veterinary Practice Software (Cornerstone or ezyVet a Bonus)
Excellent communication skills - Bilingual in Spanish a plus
Ability to work in a team-oriented environment
Organized and detail oriented, ability to take direction
Possess sound decision-making skills and the ability to multi-task
Duties (including but not limited to):
Providing excellent Client service
Answering and making phone calls
Responding to Email, Text messages and Chats
Take accurate messages and book appointments
Maintaining computer records/data entry
Marketing implementation
Payment processing
Education and Physical Requirements:
High school diploma or equivalent required
Must have experience working in the public (i.e. call center, restaurant, retail or service business)
Experience in a veterinary hospital or doctor’s office is a plus
Must be able to lift 40 pounds
The ability to walk, bend, squat, stand or reach constantly over the course of a minimum of 8-hour day
Benefits:
A 5/8 work week (Monday through Friday)
Paid vacation and Holidays
Competitive wages
Medical, dental, vision, dependent care FSA, and short-term disability benefit options
Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
401K with employer match
CE opportunities
Discounts on services and medications for employee pets
*Some travel may be required.
For more information about the Animal Dermatology Clinic, please visit our website animaldermatology.com!
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