Deliver high-quality support to all end-users in a courteous professional manner. Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals. Perform desk moves. Hardware break fix for desktop and mobile equipment. Field incident phone calls and emails from end users. Leverage ServiceNow to manage incident and problem workflows. Troubleshoot basic network and telecommunications connectivity issues. Support of desktop techn... more details
Deployment Support Engineer
The Client Deployment Support Engineer is responsible for providing quality support services to various groups in a fast-paced financial company. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users.
The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business.
Principal Responsibilities
Deliver high-quality support to all end-users in a courteous professional manner
Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals
Perform desk moves
Hardware break fix for desktop and mobile equipment
Field incident phone calls and emails from end users
Leverage ServiceNow to manage incident and problem workflows
Troubleshoot basic network and telecommunications connectivity issues
Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools
Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
Strong analytical and problem-solving skills are a must as well as the ability to work well independently
Understand and evaluate end-users needs and develop creative technical solutions to meet them
Support projects that evolve as a result of firm-wide technical initiatives
Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary
Qualifications/Skills Required
Minimum of five years of progressive technical support experience in a financial institution required
Bachelor’s degree strongly preferred
Ability to direct activities of peers and others not reporting directly to the person
Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc...
Must have excellent written and verbal communications skills as well as strong customer service experience.
Process oriented individual
Must demonstrate an ability and interest in having a hands-on approach to customer service.
Availability for night and weekend shift work as well as light travel to branch offices
Experience in supporting servers and data centers a plus
MCP/MCSE/CCNA or equivalent a plus
The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual’s experience level and the qualifications they bring to the role to formulate a competitive total compensation package.
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