Job Abstract

Job overview:

Provide supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Reports to: Director of Operations

Essential Job Functions:

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend disciplinary and/or termination when appropriate.
• Provide clear direction in assigning and instructing housekeeping in detains of work
• Plan., organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel which require continuous visual inspection of guest rooms and public spaces areas including restaurants, lounges, meeting rooms, etc.
• Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc.. in relation to hotel financial forecasting and budget. Establish and maintain adequate supplies for efficient operations of departments.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Plan and conduct staff meetings, attend various other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Required Skills and Abilities

Must have experience in a supervisory position. Experience in hotel housekeeping is required.

Must have the ability to communicate in English. Self starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch in" and help co-workers with their job duties and be a team player. Knowledge of basic sanitation requirements/controls and application of relevant chemicals. Knowledge of policies applicable to housekeeping, especially those related to safety and security of guest and hotel property.

Basic math skills to prepare moderately complex calculations for financial reporting. Supervisory skills to manage entire housekeeping operation. Ability to deal effectively with employees and vendors. Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.

Ability to stand, walk, bend reach and move continuously to inspect rooms on all floors of the hotel.

Ability to access and accurately input information using a moderately complex computer system.

This is an equal opportunity employment locaiton.