Four Seasons Hotel New York is seeking an Assistant Director of Information Technology (IT) with a passion for excellence and great enthusiasm in providing exceptional service standards. The Assistant Director of IT is responsible for the efficient operation and maintenance of all computer systems and data and voice communications activities. Responsibilities Providing a high level of IT support services to guests and staff as well as 24-hour coverage for the computer systems, either on site or ... more details
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.
The Role
Four Seasons Hotel New York is seeking an Assistant Director of Information Technology (IT) with a passion for excellence and great enthusiasm in providing exceptional service standards. The Assistant Director of IT is responsible for the efficient operation and maintenance of all computer systems and data and voice communications activities
Responsibilities
Providing a high level of IT support services to guests and staff as well as 24-hour coverage for the computer systems, either on site or remotely, depending on business needs.
Establish and maintain user procedures and hardware familiarization for all systems.
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
Provide administration services, to include contribution to technology capital and operating budgets.
Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems.
Participate in property-level, corporate-initiated technology implementations.
Administer Office 365 with Teams, connection to global VPN and other communication tools.
Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.).
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. Responsible for PCI compliance.
Preferred Qualifications and Skills
Applicants are required to have three years' experience in IT, in a managerial capacity, preferably in a hotel environment. Applicants should also have a technical background of MCSE Certifications, and strong PC skills based on Microsoft operating systems and applications. An IT Degree qualification is preferred, however, not essential with previous relevant experience.
Occasional travel is required for training, conferences and special events.
What to Expect: You Will…
Salary Range: $90K - $100K annually
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence
We look forward to receiving your application.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
