The Customer Relationship Management (CRM) Specialist role is a functional role within the Enrollment Operations unit that is responsible for the technical configuration, maintenance and general oversight of the Customer Relationship Management (CRM) tool. This individual is responsible for keeping the system clean and free of errors while performing the daily functions to ensure optimal functioning of the tool. This position will work in collaboration with the Director of Admission Operations t... more details
Customer Relationship Management (CRM) Specialist
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Job Vacancy Announcement
Position Information
Functional Title
Customer Relationship Management (CRM) Specialist
Position Type
Administrative/Professional
Appointment Type
Regular
FTE %
100
Work Schedule (if atypical)
This position is onsite.
University Overview
Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it’s a home for passionate individuals like you.
At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.
With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.
Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!
Diversity Statement
The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.
Job Description Summary
The Customer Relationship Management (CRM) Specialist role is a functional role within the Enrollment Operations unit that is responsible for the technical configuration, maintenance and general oversight of the Customer Relationship Management (CRM) tool. This individual is responsible for keeping the system clean and free of errors while performing the daily functions to ensure optimal functioning of the tool.
This position will work in collaboration with the Director of Admission Operations to ensure application, forms, events, and mailings are properly functioning. This position will be responsible for enhacing the user experience for both internal and external constituents.
Minimum Qualifications
1 year of CRM experience (Slate, Recruiter, Salesforce, etc.
1 year of hands on experience building portals, templates, and writing rules.
1 year experience with SQL, query, HTML, and CSS.
Excellent troubleshooting techniques related to software, including the ability to demonstrate effective and timely problem-solving skills.
Excellent organizational skills.
Commitment to diversity and inclusivity.
Preferred Qualifications
Experience with Technolutions Slate.
Benefits Summary
Salary will be commensurate with experience and internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Location
La Verne Main Campus
Number of Vacancies
1
Duties
Specific Duties
Provide system administration support for the CRM system, particularly related to user permissions, custom objects, and workflows.
Percentage Of Time
30
Specific Duties
Create, manage, and optimize complex rules, validation rules, and approval processes.
Percentage Of Time
15
Specific Duties
Analyze data through queries and reports to provide insights to the Associate Vice President of Enrollment Management regarding team operations and productivity.
Percentage Of Time
15
Specific Duties
Serve as a Lead Trainer to end-users.
Percentage Of Time
10
Specific Duties
Support the team in daily troubleshooting, bug fixes, and end-user support.
Percentage Of Time
10
Specific Duties
Create and maintain documentation on processes, policies, application configuration, and help-related materials.
Percentage Of Time
10
Specific Duties
Be a culturally competent employee who attends/completes mandatory diversity and inclusivity trainings as provided by the university.
Percentage Of Time
5
Specific Duties
All other duties as assigned by Enrollment Management Leadership.
Percentage Of Time
5
Salary Range
Minimum:
26.44
Maximum:
$26.44 - $30.00
Posting Detail Information
Posting Number
2018-190985SA
Special Instructions to Applicants
Open Date
06/10/2024
Close Date
Open Until Filled
Yes
Posting Specific Questions
Required fields are indicated with an asterisk (*).
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