Job Abstract

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.

We offer excellent benefits including:

· Position rate is $30.15

· Medical, dental, & vision

· 401K Retirement plan with matching

· New Parental Leave

· Paid holidays, vacation, and sick pay

· Complimentary accommodations at Four Seasons Hotels & Resorts worldwide

Situated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.

The Role - Overview - We are actively searching for an experienced and energetic individual to become the Security Officer of Four Seasons Private Residences at 706 Mission Street!

The Security Officer is part of a team responsible for the security and safety measures throughout the property. The Security Department promotes and maintains every aspect of the property’s physical security and safety for Guests, Residents, Employees, Assets, and Reputation 24-hours a day. Security Officers need to be skilled in problem solving with a high attention to detail. All interactions are expected to be handled with sensitivity towards all occupants and workers, anticipating their needs so that we can meet our standards and achieve maximum Residential satisfaction while complying with all Four Seasons’ guidelines and policies.

Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Respond to Resident support needs with the highest level of timeliness, hospitality, and professionalism.

• Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures. 

• Patrol building noting and correcting safety, security, and fire hazards.  Able to walk/run upstairs while carrying a fire extinguisher.

• Respond with urgency to all emergency conditions and events such as medical assistance / injuries, fires, power failures, floods, leaks, etc. 

• Implement all policies and procedures regarding security and safety. 

• Project an image of friendliness, professionalism, and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.

• Write comprehensive incident reports and conduct thorough investigations with discretion. Maintain report records, assist and follow-up on investigations. 

• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.

• Provide services addressing residential unit electronic lock problems / reprogramming and basic maintenance.  

• Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.

• Completing the daily log and the shift checklist, including pass-down information for the upcoming shift.

• Complete related duties and special projects as assigned by the Assistant Director of Security.  

• Demonstrate professional communication when utilizing all two-way radios and company issued mobile cell devices.

• Flexible and able to work any shift, 7 days a week, and within 24 hours in a day, including weekends and holidays when required. 

• Work harmoniously and professionally with co-workers and supervisors

• Assists Resident Service Attendants/Doorman with responsibilities and duties in their absence or due to heavy volume periods.

• Receiving, processing, and delivery of packages/parcels for residents and building related management personnel.

• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Qualifications & Experience

• Troubleshooting and problem-solving skills.

• Strong verbal and written communication skills.

• Strong customer satisfaction/people skills.

• Ability to multi-task in a high volume and demanding environment.

• Fluent in English, reading and writing.

• At least 1 year of Security experience required, preferably in the Hospitality field.

• At least 1 year of Customer Service experience is preferred.

• Ability to utilize computer equipment and use email; experience with MS Office, Access Control systems, CCTV Systems, etc. is preferred.

• Must be able to work with minimal supervision and be pro-active in their approach to problem resolution.

• Well-groomed professional appearance and demeanor.

• Must be flexible with schedule; able to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion.

• Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.

What to Expect:

• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

• 401(k) Retirement Plan

• Complimentary Accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• Be yourself and become a member of a work family that cares about you and invests in your development

• Master your craft here and abroad!  Seasonal “Task Force” opportunities are available

• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

• Paid holidays, vacation, and sick days

• Culinary, retail and wellness experiences at special rates

• … and so much more!

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-633-3465.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - EEOC is The Law