Job Abstract

Works within the Information Technology Division. Under the direct supervision of the Information Technology Division Director, this position will be the chief administrator of all PD server systems, radio systems (vehicle and portable), computer aided dispatch, as well as specialized command vehicles. Oversees all video recording systems presently in use and any future video recording systems. Supervises staff that have been trained in server administration and active directory account management. Since the police department delivers services to the community on a 24/7/365 basis these systems need to be available with little to no down time. Additional server systems are located on specialized response vehicles. These are front line response units and need to be available to respond at a moment's notice. Duties in the aforementioned systems require ensuring all system operating updates, security patches, and application version updates are performed with minimal interruption of day-to-day operations as it pertains to computing and communications (radio) systems. Develops business plans for server consolidation by determining the most cost-effective solutions to deliver the same computing capabilities while reducing the number of systems. Tracks the life cycle of servers and prepares for their replacement. Another important task is to ensure all system warranties are up to date and extend the warranties where necessary. Ensures that all radio systems, vehicles, and portables are updated according to manufacturer and Department of Information Technology requirements.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Plans, organizes, coordinates, assigns, and evaluates the work of subordinate analysts and technicians;
• Provides work counseling and training as needed;
• Oversees network/telecommunication system and service performance in support of business activities, service requests, and projects;
• Assures effective system performance and proper maintenance;
• Evaluates and establishes system operational policies and procedures;
• Develops and implements competitive bidding for services and equipment;
• Oversees vendor/contractor services;
• Reviews and approves technical proposals and cost estimates for vendor/contractor provided services;
• Negotiates time frames and assigns/schedules staff;
• Oversees inspection, correction, acceptance, and continuing maintenance of vendor/contractor work;
• Coordinates projects and activities among County staff, outside vendors/contractors, and agency management;
• Provides technical assistance and consulting support to staff and other agencies with regard to solutions to program needs and business activities;
• Prepares budget estimates and cost-benefit analyses of services and products;
• Reviews, analyzes, and interprets relevant tariffs, regulations, acts, and laws;
• Presents facts and resulting requirements to higher management;
• Makes recommendations regarding regulatory issues;
• Prepares, recommends, maintains, and implements short and long-term strategic plans for network and telecommunications services;
• Evaluates and implements the use of new technologies;
• Evaluates existing systems for cost and operational effectiveness;
• Evaluates existing infrastructure and inventories of services, hardware and software and develops replacement, upgrade, and consolidation methodologies into short- and long-term strategic plans; Researches alternatives and prepares written recommendations and briefings for higher management to promote optimum utilization of system services and staff;
• Oversees after hours installation and/or repair activities;
• Represents the agency and/or County at committee and task force meetings involving other agencies;
• Provides technical assistance and resources to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Thorough knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Thorough knowledge of communications network management and router configuration;
• Thorough knowledge of a wide variety of hardware and software, cabling, power requirements, ancillary equipment, and other items related to network operations and telecommunications systems;
• Knowledge of competitive bidding process and role of technical contract management;
• Knowledge of budgeting and cost-benefit analysis;
• Considerable knowledge of new developments in technology related to network and telecommunications systems;
• Ability to plan, organize, coordinate, assign, and evaluate the work of subordinate staff;
• Ability to plan, schedule, coordinate and manage studies, special projects, and assignments;
• Ability to evaluate and make recommendations on different hardware and software packages;
• Ability to provide guidance, training, and technical assistance to users and other staff;
• Ability to evaluate, oversee, monitor, and maintain network and telecommunications operations;
• Ability to communicate effectively, both orally and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to non-technical personnel;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus, five years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus, three years' experience in network or telecommunications system design, analysis, installation, and troubleshooting, including some supervisory experience.

• Experience in the following: service delivery to a 24/7 operation - law enforcement or other public safety agency preferred.
• Two years’ experience maintaining server systems to include an understanding of virtual server environments as well as Active Directory experience.
• Proficient level of knowledge related to an environment consisting of Windows 2008/2012/2016/2019 servers, Active Directory, virtual environments, SQL database servers, MDM, messaging middleware, monitoring and auditing tools.
• Experience working with mobile and/or web application development staff.
• Experience in technical project management.
• Experience with digital evidence management systems.
• Must possess excellent interpersonal skills, customer service skills, as well as excellent oral and written communication skills.