Under the leadership and supervision of OTOP Intake & Counseling Services Director, the Intake & Counseling Services Supervisor is responsible for intake program daily operations. The incumbent supervises clinical and administrative staff, supporting their delivery of culturally responsive, trauma-informed, person-centered, harm reduction patient services. A portion of time may be spent performing individual tasks related to the unit such as individual counseling, de-escalation, care coordination and other intake services; however, supervisory and oversight of team operations constitute the primary part of the job.
The Intake & Counseling Services Supervisor ensures accountability and stewardship of UCSF Dept. of Psychiatry & Behavioral Sciences resources (operational, financial, and human) in compliance with departmental, government, and accrediting body standards and procedures. Responsible for clearly communicating and coordinating OTOP intake services with local hospitals, jails and community providers to ensure access to treatment and continuity of care. Incumbent implements and evaluates program components; provides ongoing monitoring and implementation of program compliance with State and Federal guidelines; provides administrative and clinical supervision to social work associates, health workers, and other staff disciplines at OTOP; provides training and information regarding intake and assessment services to our community partners; assists the Program Director in planning and program development; and provides direct patient services as needed, including carrying a small caseload, completing intakes and assessments. Collaboration with Deputy Medical Director, Intake Admin Specialist and other staff on program policy, program evaluation, and process improvement. Supervisory aspects of the role include scheduling and assignment of duties, performance evaluations, and disciplinary actions when necessary. We aim to foster an environment of inclusion and belonging for our workforce and to create a team that reflects the diversity of patients served in our clinic.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $74,300 - $113,500 (Annual Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Experience in the field of public health.
- Experience with clinical supervision.
- Experience in an Opiate Treatment Program (OTP)/knowledge about OTP treatment and regulations.
- Experience with selecting, training, and evaluating staff.
- Experience with employing disciplinary measures, including placing an employee on suspension, labor union grievances, and advising on disciplinary measures.
- Graduate degree in Social Work, Psychology or related field
- Demonstrated skills to supervise support staff in clinic / center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
- In depth knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
- Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
- Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions.
- Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies.
- Strong skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information in a clear and concise manner, and to produce a variety of reports and analyses.
- Knowledge of business software and specialized applications and data management systems used in clinic / center operations.
