The Digital Education Coordinator position is a Digital Education content development and deployment role designed to elevate the Dior client service experience and achieve North America sales objectives though on-demand trainings, TikTok style video content and education. This role will lead the planning, strategy, content development for internal e-learning and external e-learning platforms as well as all video tutorial content. Full time New York Office based position within the North America... more details
Job Description
The Digital Education Coordinator position is a Digital Education content development and deployment role designed to elevate the Dior client service experience and achieve North America sales objectives though on-demand trainings, TikTok style video content and education. This role will lead the planning, strategy, content development for internal e-learning and external e-learning platforms as well as all video tutorial content. Full time New York Office based position within the North America Education Team at Dior.
Full time
PRINCIPAL DUTIES AND RESPONSIBILITIES
Partner with Senior Director of Education to oversee the MyDior app (internal e-learning platform) content development for seasonal product launches, core service platforms and onboarding.
Conceptualize, adapt, and write training modules throughout the year. Strong writing and project management experience needed.
Partner with Central Education, North America Marketing, dior.com to ensure all key product information is positioned to our market and North America business needs.
Work in synergy with Key Account Management team and Marketing to plan and execute all content, including video needs related to each retailer account.
Develop and execute all backend system functionality related to the My Dior App.
Maintain a consistent inventory of retailer video system library assets and needs. Update as needed.
Plan Digital Content Calendar seasonally and quarterly for internal and external platforms.
Work in tandem with Senior Director of Education on Tutorial video content production—script development, filming, production, and talent needs.
Partner with North America Marketing to ensure consistency in product messaging by launch.
Track and monitor all KPI’s related to digital training and report monthly to North America field team.
Engage Beauty Stylists with e-learning platforms to drive higher sales performance in store across North America.
Asset Management – Edit, arrange, and filter education content on as needed basis.
Partner with additional departments who publish updates on the MyDior app- Visual Merchandising, PR/Communications.
Oversee Adaptation and curriculum writing for any as needed virtual/digital trainings outside of the annual education calendar including Seasonal workshop and on boarding trainings.
Training Tools
Partner with Senior Education Director on updates to training programs including: MyDior Experience, Welcome to Dior, Seasonal Beauty Stylist Magazine, and others.
Develop seasonal new product launch strategies by writing Product Showcases for the Beauty Stylists and Sales Field, etc.
Coordinate the gathering and emailing of assets for Education Videos (Dillard’s, Ulta, Sephora) to video production team.
Assist on the day of video shoot and aid in post-production assistance with media company.
Communicate and manage content uploads on MyDior app for Beauty Stylists and Retail Development team.
Conduct all other job-related activities.
SUPERVISION RECEIVED
Sr. Director of Education
Qualifications
2+ years of experience in prestige cosmetics sales and education (sell-thru)
Strong written, verbal, and digital communication skills
Must possess a strong curriculum writing foundation, basic understanding of adult learning principles
Experience working across multiple teams and functions preferred
Excellent communicator in English – both verbal & written
Strong Organizational Skills, Self-Motivated, and a Team Player
Proficient in Canva, Word, Excel, PowerPoint, Adobe Acrobat. Design skills are a plus.
Limited travel required based on needs of the business
Deals with confidential information and/or issues using discretion and judgment
Additional Information
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $69k-$75k.
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
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