Collaborates with other senior members of the North America Fund Administration department to carry out shared goals and objectives Collaborates with senior members across the global business unit to leverage best practices and operations alignment, sales efforts, and support for the Funds business unit Oversees the identification, evaluation, recommendation, and implementation of new processes and tools to improve and streamline operations (e.g. Quick. Base for task management and time tracking... more details
Managing Director, Investor Services and Compliance (North America)
Hybrid-Wilmington, DE or West Orange, NJ
Monday to Friday 9:00 a.m. to 6:00 p.m. EST
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Position Summary:
CSC Fund Solutions, North America is searching for an experienced and proven MD of Investor Services and Compliance with at least 15-20 years of related experience to join their senior leadership team. The focus of this role will be to maintain successful operations by implementing strategies to stabilize the business, prompt growth, maximize productivity and efficiency and maintain compliance. This role will oversee the Investor Services, client onboarding and AML/KYC compliance teams across the globe supporting the North America region. In addition, this role will work alongside their peers within the department to support and manage client relationships, operational processes, staff resources, system implementations, revenue and expense targets, and other BU goals.
Some of the things you will be doing:
- Collaborates with other senior members of the North America Fund Administration department to carry out shared goals and objectives
- Collaborates with senior members across the global business unit to leverage best practices and operations alignment, sales efforts, and support for the Funds business unit
- Oversees the identification, evaluation, recommendation, and implementation of new processes and tools to improve and streamline operations (e.g. QuickBase for task management and time tracking) and use of personnel resources (e.g. realization and utilization)
- Ensures that departmental decisions and budgets support overall goals including staffing requirements and team structures
- Oversees client onboarding and transitions, including developing onboarding and migration project plans, monitoring the first 90-day progress, preparing the Service Level Agreement, and setting up reporting templates
- Establish workflows that define & optimize best practices, drive operation efficiency, streamline team activities across time zones, and incorporate regulatory mandates by jurisdictions
- Compliance/AML & KYC:
- Establishes, communicates, and implements departmental compliance policies, practices, standards, and security measures to ensure effective and consistent support and execution
- Assists with internal and external counsel regarding compliance requests
- Oversees US Fund Administration SOC1 effort
- Oversees the client and Investor due diligence verification and validation processes
- Manage and support all system related technologies and enhancements
- Oversees the Investor Services team to ensure high quality of client deliverables and efficient processes
- Assists with the enhancement of investor portal features and functions
- Responsible for hiring, talent development (e.g. career paths), and performance management
- Serve as escalation point of contact for operation matters and challenges
- Maintains knowledge of emerging trends and tools in the fund administration sector
- Travel to team offices at least annually to ensure continuity of operations in country
- Presents periodic performance reports and metrics to the head of the North America Fund Services
- Other responsibilities as deemed necessary
What technical skills, experience, and qualifications do you need?
- Bachelor’s degree in a relevant field, such as business, accounting or finance; MBA preferred
- Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
- At least ten years of industry experience with a proven track record of streamlining and improving a service operation
- A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
- The ideal candidate will have experience in employee and client onboarding
- Robust analytical, problem-solving, and troubleshooting skills
- Project management experience
- Excellent leadership, communication, and organizational skills
- Proactive and dynamic personality
- Industry compliance experience a plus
- Investor Services experience a plus
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