Job Abstract

Community Health Choice, Inc. (Community) is a non-profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

* Medicaid State of Texas Access Reform (STAR) program for low-income children and pregnant women

* Children’s Health Insurance Program (CHIP) for the children of low-income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR

* Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre-existing conditions.

* Community Health Choice (HMO D-SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members' experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high-quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high-risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self-sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

JOB SUMMARY:   The Computer and Telecom Support Tech responds to computer support requests and manages assigned tasks. Tasks and requests involve computer and telephony setup | configuration, hardware | software trouble shooting, and following inventory procedures. The IT Computer and Telecom Support Tech I is required to work with the entire IT department as well as assist the Computer and Telecom Support team administer desktop management, computer updates and system monitoring.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Essential Functions:
20% Engage in providing professional technical assistance within areas of responsibility in support of Community Helpdesk services. Provide reliable technical expertise by providing accurate and quality support of computer and telecom equipment for the organization.

10% Manages IT support Service Desk queues daily and ensure support requests are assigned to the appropriate IT support group. Provide both remote and in person assistance to facility end users work-stations and remote assistance to work from home end users work-stations.

25% Install and support all CHC approved software as required on desktop and laptop computers. This includes Microsoft Office products and other software products supported by the IT department

10% Assist IT Telecom with minor admin tasks: This includes deploying and moving phones within the organization. Create and modify user accounts in Avaya, Microsoft Lync and Unified Messaging Systems.

10% Coordinate resource allocation by supporting use of media collaboration tools including projectors, video/audio conferencing and wired/wireless access for guest meetings/presentations. Perform a routine check on all conference room media equipment

10% Assist in routine administration of computer updates and system monitoring including latest Microsoft, Bios, Firmware, driver and anti-virus updates and application presence and usage.

10% Assist in checking inventory of hardware (desktop and laptop computers, wireless devices, printers and phones).

Marginal Functions:
5% Assist in the implementation process for related workstation projects including computers/printers/projectors/fax/ mobility upgrades and software rollouts
Other duties may be assigned


Reports to Position Title: Manager Service Desk
Employees Supervised Titles: N/A
   
MINIMUM QUALIFICATIONS:
Education/Specialized Training/Licensure:

Required:

• High School degree, GED or equivalent
• ITIL certification or obtained within 6 months of employment.

Preferred:

• Microsoft Certified Desktop Support Technician and Fundamental IP-PBX training is highly desirable.
• Microsoft Certified Desktop Support Technician preferred.

Work Experience (Years and Area): This is an entry level position for IT

Management Experience (Years and Area): N/A

Software Proficiencies: Microsoft Office (Word, Excel, Outlook)

Other: Some late nights and weekends required for system upgrades and special projects. This candidate must be organized and demonstrate proficiency in Windows Operating Systems, Office Applications, and comfortable leaning new technology and skills as required.

Job Family/Job Title Competencies:
Problem Analysis
Attention to Detail
Analytical Thinking
Above Average Verbal
Writing /Composing

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!