Job Abstract

Job Responsibilities:

• Ability to effectively multitask in high-volume office and maintain professional demeanor towards both patients and caregivers.
• Liaison between patients and caregivers.
• Distributes documentation of Cleveland Clinic AGMC Notice of Privacy Practices and Patient Rights/Responsibilities to patients for compliance, ability to provide explanation upon patient request.
• Provides assistance, education and direction to all who seek help.
• Works in Multiple Systems: Radiology Information System, EPIC, FormFast, Order Facilitator, AGMC Portal (to obtain lab results), Hospital Information System (EPIC) and Multiple Paging Systems.
• Answers multi-line department phone system using Cleveland Clinic Akron General customer service script. Screens callers and directs them to the proper person if further assistance is required.
• Cross trains to work at multiple work stations. (Inpatient, Outpatient and Scheduling).
• Reviews orders for accuracy including the correct patient billing and medical record numbers.
• Processes all outpatient and inpatient orders coming into the department. Reviews for appropriateness and processes per department policy and procedures.
• Accurately enters all procedure exam codes into the Radiology Information System according to modality specific criteria. (Diagnostics, Nuclear Medicine, MRI, CT Ultrasound, Interventional, and PET Scan.
• Completes all necessary paperwork and documents all required information appropriately.
• Scans physician orders into EPIC upon patient arrival. Reviews work for accuracy.
• Receives all incoming faxes and distributes appropriately.
• Researches, obtains and documents all necessary lab results needed for patient procedures.
• Coordinates and prioritizes all paging activities to inform appropriate caregivers of Today, ASAP and STAT patient orders.
• Schedules STAT outpatient procedures according to policy and procedure. Provides timely notification to appropriate technologist.
• Schedules complicated procedures not  handled by Centralized Scheduling.
• Prepares daily Fluoro schedules according to policy and procedure.
• Prints daily schedules and works in advance to arrive procedures in the Radiology Information System (RIS) System after patient registration.
• Prepares pre-procedure packets and/or prints worksheets according to the specific procedure and modality.
• Follows patient identification policies and procedures when checking in and/or securing ID bands on patients.
• Notifies on-call caregivers and physicians of STAT patient orders when applicable. Documents all communicates in ledger for accreditation (TJC, Trauma, CMS) compliance.
• Completes daily reconciliation (in RIS) of cancelled and on-hold inpatient procedures.
• Maintains patient confidentiality by placing all patient related documents securely in confidential container.
• Maintains printers, fax machines and copiers with appropriate levels of stock. Notifies appropriate personnel if equipment is malfunctioning.
• Other duties as assigned.
• Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.

Education:

• High school graduate or equivalent.

Languages:

Certifications:

• None required.

Complexity of Work:

• Ability to communicate effectively with physicians patient families and co-workers.
• Knowledge of basic computer and Windows applications.
• Must have exceptional customer relations skills.
• Proficiency in keyboarding validated by the completion and results of the alphanumeric test administered in Human Resources. 

Work Experience:

• Previous front desk experience preferred.
• RIS (Radiology Information System) experience preferred.

Physical Requirements:

• Ability to either sit or stand for long periods of time, depending on the task at hand.
• Manual dexterity sufficient to operate computers and common office equipment.
• Requires audible speech and hearing, normal or corrected vision.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities