Job Abstract

Marsh’s Aviation Claims Practice is seeking candidates for the following position based in the New York office.

Aviation Claims Specialist

What can you expect?

• This role works closely with the Aviation Claims Advocates on issues ranging from coverage and claims advocacy to facilitating relationships among clients, insurers, and counsel.
• Working on an “exception matters only” brief, the Aviation Claims Specialist will “own” the claim process (oversee, administer, monitor, engage when necessary), and be responsible for claim progress from first notice of loss through resolution and payment.
• The Aviation Claims Specialist:  reviews new incidents/claims; gathers information; facilitates communications among clients, insurers, and counsel; supports claim reporting to insurers; oversees compliance with internal claim reporting procedures; maintains data on open/closed claims.
• The role is also responsible for arranging claims reviews, market meetings, and other market-facing engagements; and liaising with Marsh’s London-based aviation claims team to ensure smooth handling of matters involving non-US insurers.

What is in it for you?

• Pathway to long-term professional growth in a dynamic, highly visible specialty insurance practice.
• Opportunity to learn aviation insurance and claims practice from industry leaders in an industry leading organization.
• Once trained to work independently, you will have the chance to manage your own claims and will have direct contact with clients, attorneys, and insurer representatives, with a potential for some business travel.
• Exceptional benefits, great time off and additional perks that come with working at Marsh.

We will count on you to:

• Protect our clients’ confidential information.  Set up and maintain confidential claims and advisory files; maintain strict confidentiality as to client matters; strictly manage insurer conflicts of interest for market reporting and claims review meetings.
• Review complex claims (exception matters); assess coverage, offer technical guidance as needed throughout the claims handling process, from first notice of loss through settlement and collection; assist in strategy development, reserve analysis, market communications.
• Maintain regular contact with claims personnel at key aviation insurers; use diplomacy and credibility to achieve the best outcomes for our clients.
• Liaise with clients and third parties (e.g. claims adjusters, attorneys, experts) as necessary for claim-related issues or client service concerns; to resolve complex issues with insurers on claims notifications, counsel retention, information requests, queries and reporting, collections; keeping all relevant parties informed, as appropriate, of potential challenges, contentious claims, or noteworthy claims trends.
• Organize in-person and virtual meetings; work alongside Aviation Claims Advocates to create and deliver webinars and other educational/training programs for colleagues and clients.

What you need to have:

• Minimum 3-5 years of insurance experience; aviation experience preferred.
• Claims and/or litigation experience highly preferred.
• Bachelor’s degree, paralegal, airframe & powerplant certificate preferred but not required.

What makes you stand out:

• Self-starter; proactive, resourceful; can work independently and with teams; attention to detail.
• Ability to work in a fast-paced environment, prioritize tasks, solve problems.
• Interest in aviation and/or aviation insurance; developing a working knowledge of resources and contacts within Marsh and throughout the aviation market; seeking to build a career in this industry.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $56,500 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.