Project Manager System Operations Continuous Improvement
Updated: June 05
Long Island City
78.6
2.7mi
Job Abstract
The Project Manager System Operations Continuous Improvement is responsible for supporting the System Operations Leadership team in analyzing dependencies that directly affect the business performance of the Systems Operations Center (SOC) organization and supporting departments. The Project Manager will also define and establish mechanisms for monitoring, measuring and analysis in an effort to assist leaders in making continuous improvements in performance via data analytics and evaluation. Thi... more details
Position Summary
The Project Manager System Operations Continuous Improvement is responsible for supporting the System Operations Leadership team in analyzing dependencies that directly affect the business performance of the Systems Operations Center (SOC) organization and supporting departments. The Project Manager will also define and establish mechanisms for monitoring, measuring and analysis in an effort to assist leaders in making continuous improvements in performance via data analytics and evaluation. This position will also provide ongoing support of special projects and initiatives through all phases of the project life-cycle. The Project Manager will coordinate responsibilities across designated support regions and/or will support the leadership team as a whole to meet the goals and initiatives of the company.
Essential Responsibilities
Own and drive System Operations projects/programs taking on the highest priority topics
Conduct needs assessments to identify individual, programmatic and organizational needs
Conduct process improvement initiatives with process owners which include: documenting current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, and supporting implementation of the process change
Maintain the System Operations project portfolio, facilitate regular checkpoint sessions to track progress, and support a regular reporting cadence to department leadership.
Enable and champion a culture of high organizational performance through partnerships and collaboration
Build consensus among cross-functional teams and influence decision-making within the senior level and peer audiences
Support SOC strategic road map for near-term and long-range planning in alignment with corporate and Operations department strategic pillars and objectives.
Support Annual Planning and Quarterly/Monthly reporting as assigned.
Continuously practice and utilize project management techniques to facilitate the timely completion of projects
Liaise with the leaders of Continuous Improvement & PMO (CI&PMO) to ensure consistency and an open common thread with programs, processes, and products; support SOC representation on active cross-departmental initiatives.
Assemble and present assessment results and recommendations to department and company leadership
Develop presentations and analysis for senior departmental leaders
Support business case development for departmental operational needs
Build and foster relationships with internal and external customers
Other duties as assigned
Minimum Experience and Qualifications
Bachelor’s Degree in aviation management, project management, business administration, or other related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years’ experience with management and analysis of aviation or safety data
Experience researching, analyzing and synthesizing information/data into recommendations, visualizations and presentations
Versatile individual, strategic problem solver and doer
Excellent written and verbal communication skills
Excellent organizational skills
Able to manage multiple projects simultaneously
Ability to work well in a team environment
Proficient with Microsoft Office suite
Ability to quickly learn new software through training and self-study
Available for occasional overnight travel (20%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications
Master’s Degree in related field
Experience with project management or the development and implementation of cross-functional corporate initiatives
Project Management Professional (PMP) certification
Working knowledge of regulations, industry trends, and programs governing commercial aviation safety, security, environmental, and employee health and safety
Proven application of performance and cause analysis for performance monitoring and improvement
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) and Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
Equipment:
Computer and other office equipment
Work Environment:
Traditional office environment
Physical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:
The base pay range for this position is between $75,000.00 and $118,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.