This position provides administrative and technical support to the Workplace Services function at First Citizens Bank. Greeting all visitors, clients and employees, overseeing the “Welcome” experience. The role is responsible for event planning, hospitality, concierge support, front desk duties, coat and luggage check in, event coordination, and building maintenance support. Supports coffee services, reservation assistance, and reception metrics. Manages the reception inbox, arranges for new hir... more details
Overview This position provides administrative and technical support to the Workplace Services function at First Citizens Bank. Greeting all visitors, clients and employees, overseeing the “Welcome” experience. The role is responsible for event planning, hospitality, concierge support, front desk duties, coat and luggage check in, event coordination, and building maintenance support. Supports coffee services, reservation assistance, and reception metrics. Manages the reception inbox, arranges for new hire badges, coordinates desk & conference room reservations, and new hire onboarding welcome. Processes invoices and answer phones. Acts as liaison to lobby security for external visitors and contractors. Works closely with both internal and external parties in the completion of daily activities. Responsibilities Greeting all visitors, clients, and employees with a warm welcome Dressing professionally and business appropriately Overseeing the “Welcome” experience (making it memorable) Overseeing the lobby, welcome area and general office space to ensure it is clean, safe, organized and orderly. Submitting work orders with the building for any repairs, lights out, additional cleaning, etc. and ensuring the work orders are completed promptly by the Property Management Office Liaison to lobby security for external visitors and contractors Registering all visitors through Envoy Tracking new hire badges and distribution with the lobby security Conference room and event space reservations Event set up and support Overseeing and updating Monday.com Event intake requests Liaison to assist in catering orders for teams on site Oversight of Menlo Park Teams Channel by posting office-wide communications General front desk and concierge duties (welcome tours, preparation of office coffee, amenity stocking etc.) Managing Reception Inbox and provide monthly metrics Possibilities of providing back-up support for the San Francisco and Santa Clara offices Invoice processing for office maintenance services (janitorial, plant maintenance, coffee/snacks) Ordering office supplies as needed per the Office Manager Mail processing and distribution Assisting in any small projects, event or office support as noted by the Office Manager Overseeing building maintenance and construction as noted by the Office Manager Basic IT support Hours: Monday-Friday 8:00am- 5:00pm Qualifications Bachelor's Degree and 0 years of experience in Corporate Operations, Customer Service or Hospitality OR High School Diploma or GED and 4 years of experience in Corporate Operations, Customer Service or Hospitality Preferred Experience: Hospitality experience Event experience Customer service and front desk experience IT support experience Administrative support If hired in California, the base pay for this position is generally between $28.49 and $37.98 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits
